Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Solganik

Dayton

Summary

Enthusiastic and detail-oriented professional, committed to analyzing and interpreting complex data. Expert in identifying areas for improvement, tracking performance metrics, and driving data-driven decisions. Aptitude to oversee day-to-day operations, foster product changes, and execute growth policies and procedures. Competent in developing and implementing solutions that enhance processing and outcomes.

Overview

12
12
years of professional experience

Work History

DECA Business Operations Leader, Contractor

GE Aerospace
07.2023 - Current
  • Create and maintain a process for tracking for the Aerospace Digital Technology DECA team (Infrastructure, Cloud and Digital Workplace) $148 Million Separation Budget
  • Budget forecasting and analysis for executive and C-suite leadership
  • Report budget updates and actuals to FP&A and Controllership
  • Vendor relations and AR management of $109M+
  • Coordination with Sourcing on vendor contracts and initiatives
  • Assist with funding categorization and submission requests (OpEx, CapEx, Restructure)
  • Support and contribute to the creation of Separation processes and procedures
  • Aid in the develop of Risk & Opportunity process and reporting
  • Remote

Director of Client Delivery

NPACT
02.2022 - 04.2023
  • Identified and mitigated process and delivery risks by effectively meeting client expectations and managing work commitments through contract services
  • Led successful delivery of reports and customizations by fostering partnerships with QA and technical teams
  • Generated revenue stream for project services team, boosting organization's bottom line
  • Redesigned the Salesforce Support Portal to improve user experience and increase client satisfaction
  • Served as an escalation point for multiple complex client relationships
  • Led the management leaders over the implementation, project services and support teams
  • Developed and executed a comprehensive roadmap for implementation and support teams, providing metrics, goals, and reporting capabilities for the first time
  • Recruited top-performance talent to strengthen team's capabilities
  • Remote

Senior Client Support Manager

Paycor
02.2018 - 02.2022
  • Oversaw all facets of open enrollment and complex benefit system builds
  • Contributed to product reviews, testing, and priority updates to enhance product performance
  • Communicated with clients and brokers to address escalations and ensure customer satisfaction
  • Conducted weekly meetings with Third Party Software, Product, and Benefit Consultants to align strategies and optimize performance
  • Created compelling business proposals to win new clients
  • Developed and executed a comprehensive capacity plan for the benefit support team
  • Spearheaded successful transition of70 employees from onsite to fully remote work
  • Authored company knowledge articles to improve team efficiency and client experience
  • Planned and executed YoY capacity planning to optimize team efficiency and productivity
  • Influenced IT and Product work order prioritization to ensure alignment with business objectives
  • Directed and supervised team of32 software consultants to provide exceptional support to6500K+ clients
  • Led team to achieve total annualized revenue of $133M through effective management and strategic planning

Client Support Manager

Paycor
02.2018 - 06.2021
  • Strategized and analyzed data and supported the team to drive operational excellence
  • Managed weekly reporting across four software platforms, showcasing current trends and achieving quarterly results
  • Led an ACA team, assisting4K+ clients in timely submitting forms
  • Created daily reports on ACA year-end filing status for12K clients
  • Transferred500 implementation projects to support and created capacity models to streamline processes
  • Served as a point of escalation for resolving complex client issues, ensuring timely and effective resolution
  • Contributed to a team redesign; increased department's headcount from30 to60 employees within one year

Regional Business Manager

Sunrise Senior Living
05.2013 - 02.2018
  • Assisted community Executive Directors in overseeing day-to-day business operations, including labor management and recruitment
  • Conducted and completed four state audits with utmost professionalism
  • Closed payroll bi-weekly for multiple locations simultaneously
  • Ensured and maintained corporate and legal HR compliance for over five years
  • Recruited and on-boarded200+ front-line team members
  • Assisted in resolving20 complex workers compensation claims effectively
  • Contributed immensely to the collection of $900K+ in bad debt for the organization
  • Trained and guided15 new Business Office Coordinators, managing various aspects of administrative duties
  • Worked directly with controllership to provide monthly reports
  • Supported Director of Operations in filling30 community business office vacancies throughout the United States
  • Remote

Education

Master of Public Administration - MPA

Wright State University
Dayton, OH

Bachelor of Arts - Mass Communication

Wright State University
Dayton, OH

Skills

  • Data Analysis
  • Strategic Planning & Execution
  • Process Improvement
  • CRM Administration
  • Quality Assurance
  • Data Processing
  • Issue Resolution
  • Data Warehousing
  • Accounts Payable & Receivable
  • Financial Planning & Analysis
  • Vendor Relations
  • Risk & Opportunity Assessment

Timeline

DECA Business Operations Leader, Contractor

GE Aerospace
07.2023 - Current

Director of Client Delivery

NPACT
02.2022 - 04.2023

Senior Client Support Manager

Paycor
02.2018 - 02.2022

Client Support Manager

Paycor
02.2018 - 06.2021

Regional Business Manager

Sunrise Senior Living
05.2013 - 02.2018

Master of Public Administration - MPA

Wright State University

Bachelor of Arts - Mass Communication

Wright State University

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Lindsey Solganik