Lindsey Soucy
Somersworth
Summary
Business Customer Service Representative with a proven track record at Hilltop Chevrolet, excelling in customer satisfaction and relationship building. Skilled in CRM software and conflict resolution, I effectively enhanced client loyalty and streamlined service processes, contributing to a more efficient and productive team environment.
Overview
14
14
years of professional experience
Work History
Business Customer Service Representative
Hilltop Chevrolet
08.2024 - 09.2025
- Resolved customer inquiries and concerns, enhancing overall satisfaction and loyalty.
- Assisted customers with vehicle selection, ensuring alignment with needs and preferences.
- Processed service appointments efficiently, optimizing scheduling for maximum productivity.
- Collaborated with sales team to address client requirements, improving communication flow.
- Maintained accurate records of customer interactions in CRM system to support follow-ups.
- Navigated complex customer accounts, identifying areas where additional support or product offerings could benefit the client''s operations.
- Provided exceptional support to new team members, sharing knowledge of industry practices and company protocols.
Cashier
Demoulas Market Basket
03.2012 - 02.2022
- Operated cash register efficiently, processing customer transactions accurately and quickly.
- Assisted customers with inquiries, ensuring a positive shopping experience and addressing concerns promptly.
- Maintained cleanliness and organization of checkout area to enhance operational efficiency.
- Collaborated with team members to manage inventory levels and restock items as needed.
- Greeted customers entering store and responded promptly to customer needs.
Business Development Representative
Port City Nissan
07.2016 - 01.2019
- Developed strategic partnerships to expand market reach and enhance customer engagement.
- Conducted market analysis to identify growth opportunities and inform business strategies.
- Collaborated with sales team to streamline lead generation processes, improving conversion rates.
- Designed and implemented training programs for staff to improve product knowledge and customer service skills.
Receptionist
Tri City Subaru
06.2014 - 01.2015
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Assisted customers with inquiries, providing accurate information about services and vehicle inventory.
- Coordinated phone calls, directing inquiries to appropriate departments for timely responses.
- Maintained organized reception area, enhancing overall customer experience and professionalism.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Somersworth High School
Somersworth, NH06.2014
Skills
- Customer service
- Relationship building
- Call center experience
- Conflict resolution
- CRM software
- Problem-solving skills
- Attention to detail
Timeline
Business Customer Service Representative
Hilltop Chevrolet
08.2024 - 09.2025
Business Development Representative
Port City Nissan
07.2016 - 01.2019
Receptionist
Tri City Subaru
06.2014 - 01.2015
Cashier
Demoulas Market Basket
03.2012 - 02.2022
High School Diploma -
Somersworth High School
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