Lindsey Spencer
Ravenna
Summary
Personable Office Administrator with 10+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
27
27
years of professional experience
Work History
Office Administrator
Drs. Durham & Mehling, DDS
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents, correspondence to other offices and maintaining accurate records.
- Maintained confidentiality of sensitive information, adhering to HIPAA data protection policies.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
Office Manager
Align Orthodontics
01.2021 - 2022
- - Oversees daily operations for busy orthodontic practice.
- - Provides training, direction and guidance to staff as needed.
- - Ensures that patient appointments, cancellations and last-minute schedule adjustments are handled properly.
- - Responds quickly and efficiently to patient and doctor needs and inquires.
- - Provides excellent customer service to patients and guests of the practice by phone, email and in person.
- - Solely responsible for HR within the office including: screening, interviewing and hiring new employees, termination of employees, payroll, management of requested time off, annual employee reviews.
- - Implements and enforces policies, procedures, systems and schedules to enhance productivity of the practice.
- - Mediates conflicts between staff members; handles patient complaints in a calm, professional manner.
- - Collaborates with staff to develop and improve protocols and training manuals.
- - Cross-trained as a Treatment Coordinator and Front Desk Coordinator; covers and backs up these positions as needed.
- - Serves as interim Communications Director, responsible for drafting and editing all outgoing general practice letters, progress reports and final treatment summaries.
Business Manager, Artistic Director and Instructor
Ravenna Dance Factory/Muskegon Dance Project
01.2016 - 01.2021
- - Created the dance curriculum for all dance disciplines and fitness classes.
- - Founded and directed 2 competitive dance teams (Muskegon Dance Project) within the business.
- - Developed the studio website and updated all social media daily.
- - In charge of all hiring, training and management of employees.
- - Responsible for planning and execution of large scale events.
- - Instructed dance classes for ages two through adult in all forms of dance including Ballet, Contemporary, Jazz, Lyrical, Creative Movement and Tap.
- - Choreographed for regional and national dance competitions, studio classes and fundraisers.
- - Taught Yoga and Fitness classes for adults, both on location and around the community.
Treatment Coordinator
Dental Office – Dr. Steven M. Dater and Associates, DDS
01.2011 - 01.2020
- - Presented treatment plans and financial options for patients.
- - Financial planning – advised/guided patients through 3rd party application process when financial assistance was needed, including Care Credit and Donated Dental.
- - Managed, monitored and updated all social media for the practice including the office website and Facebook page.
- - Accountable for proofreading and editing all written materials for publication and practice promotion.
- - Verified dental insurance plans; updated and entered new insurance plans into Dentrix database with accuracy and detail.
- - Maximized case acceptance to meet the financial goals of the office.
- - Created an effective follow up method to track and appoint unscheduled patients for their treatment.
- - Generated daily reports and tracked financial and scheduling trends; presented statistical data at the daily team meeting.
- - Scheduled monthly staff meetings and provided the Dr. with a detailed summary of what was discussed and concluded.
- - Trained and mentored new employees.
- - Collected payments from patients, providing an explanation of anticipated insurance benefits.
- - Confirmed appointments and handled triage of all emergency calls.
- - Responsible for sending and receiving email correspondence with other dental/specialty offices containing sensitive and confidential content.
- - Completed end of day reporting including compiling and balancing the bank deposit information.
Dental Office Manager
Dental Office – Dr. Lisa Knowles, DDS
01.2008 - 01.2009
- - Served as the first point of contact for a busy dental practice.
- - Handled scheduling and confirmation of appointments, verification of benefits, collected co-pays and payments from patients.
- - Responsible for office billing and expenses.
- - Monitored dental practice accounts payable and receivable and provided a weekly financial summary to the Dr. for her review.
- - Dealt with HR related tasks including: Payroll, vacation/time off requests and staff meeting organization and scheduling.
- - Communicated openly and thoroughly with patients regarding options for financing and treatment plan execution.
- - Served as a liaison between Doctor and staff.
- - Assisted the dental hygienists, dental assistants and Dr. Knowles as needed.
Business Manager, Founder & Artistic Director
Conservatory for Dance Arts
01.1999 - 01.2008
- - Developed and operated a highly successful dance studio business.
- - Responsible for hiring, training and managing as many as 8 employees.
- - Developed and implemented all studio policies as well as an extensive curriculum for the ballet, jazz, tap and modern dance programs.
- - Created and enacted a business plan and budget.
- - Dealt with all complaints and resolved problems and concerns in timely, ethical and courteous manner.
- - Full production and stage management of annual performances.
- - Instructed students of all ages in the following disciplines: ballet, jazz, tap, modern, lyrical, contemporary, hip hop and creative movement.
- - Increased enrollment from 33 students to 300+. Sold the business in 2008.
Education
Bachelor of Arts Degree -
Western Michigan University
01.1998
Skills
- Eaglesoft, Opera/Vyne, Dentrix, Dexis, Weave, Lighthouse and Microsoft Office proficient
- Advanced ability to manage and prioritize workloads with ease and efficiency
- Extensive marketing, promotion and recruiting experience
- Leadership and supervision
- Excellent communication and interpersonal skills, phone etiquette and professional demeanor
- Customer service expert
- Excels at multi-tasking in a fast-paced environment and completing projects within time and budget restraints
- Dependable, loyal and respectful to clients and employers
- Staff training and development
- Skilled in identifying short-term and long-term solutions and initiating plans for problem resolution
- Willing to continue education through courses or seminars to further knowledge and enhance productivity
- Friendly and outgoing
Timeline
Office Administrator
Drs. Durham & Mehling, DDS
05.2022 - Current
Office Manager
Align Orthodontics
01.2021 - 2022
Business Manager, Artistic Director and Instructor
Ravenna Dance Factory/Muskegon Dance Project
01.2016 - 01.2021
Treatment Coordinator
Dental Office – Dr. Steven M. Dater and Associates, DDS
01.2011 - 01.2020
Dental Office Manager
Dental Office – Dr. Lisa Knowles, DDS
01.2008 - 01.2009
Business Manager, Founder & Artistic Director
Conservatory for Dance Arts
01.1999 - 01.2008
Bachelor of Arts Degree -
Western Michigan University