Lindsey Spivey
Dillon
Summary
Dynamic Medical Office Assistant with proven expertise at Dillon Internal Medicine as well as CareSouth Carolina in optimizing patient scheduling and enhancing office efficiency. Skilled in managing patient records and ensuring HIPAA compliance, I excel in multitasking and delivering exceptional customer service, significantly improving patient satisfaction and reducing wait times through effective communication and organization.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant
Dillon Internal Medicine
12.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Streamlined patient intake process to improve office efficiency and patient satisfaction.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Improved accuracy of patient records with meticulous data entry and management.
- Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Office Assistant
CareSouth Carolina
12.2020 - 11.2024
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in maintaining accurate electronic medical records using EMR systems.
- Supported patient intake processes, ensuring compliance with health regulations and policies.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance claims and verified patient eligibility for various services.
- Trained new staff on office procedures and best practices for patient interaction.
- Collaborated with clinical teams to streamline operations and improve patient care quality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
Education
High School Diploma -
Dillon High School
Dillon, SCAssociate of Applied Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL11-2025
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Data entry
- Medical terminology
- Insurance verification
- Office administration
- Managing patient records
- Patient scheduling
- Phone and email etiquette
Timeline
Medical Office Assistant
Dillon Internal Medicine
12.2024 - Current
Medical Office Assistant
CareSouth Carolina
12.2020 - 11.2024
High School Diploma -
Dillon High School
Associate of Applied Science - Healthcare Management
Ultimate Medical Academy