Lindsey Sprenger
San Diego,CA
Summary
Dynamic Surgical Coordinator at VCA Animal Hospital with expertise in surgical scheduling and client education. Proven ability to enhance client satisfaction through exceptional customer service and meticulous medical record management. Adept at multitasking in fast-paced environments, ensuring seamless communication and coordination among medical teams and clients.
Overview
12
12
years of professional experience
Work History
Surgical Coordinator
VCA Animal Hospital
San Diego
07.2019 - Current
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Scheduled and confirmed various appointments for the surgeons, including consultations, surgeries, bandages, rechecks, and diagnostics/imaging.
- Answered phone calls from pet owners and referring veterinarians, inquiring about scheduling visits.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with clients with compassion, while keeping medical information private.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and technicians.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Assisted with client requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Social Media Manager
Crazee Burger
San Diego
04.2021 - 05.2022
- Managed and grew the company’s social media account by creating engaging content, monitoring analytics, and implementing best practices.
- Created engaging content for multiple social media platforms, such as Instagram, and Facebook.
- Used editing and graphic design tools to create content and visuals for social channels.
- Monitored social media trends and leveraged insights to optimize content strategy and improve audience engagement.
- Managed the daily operations of all assigned social media accounts.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
- Engaged with and responded to online audience through relevant comments.
Lead Veterinary Receptionist
Animal Dermatology Clinic San Diego
San Diego, CA
07.2013 - 07.2019
- Provided client service by answering questions related to pet care and medications prescribed by the veterinarian.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Processed financial transactions for clients.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Interviewed pet owners to complete case histories and intake forms.
- Informed clients of financial responsibilities prior to rendering services.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Processed payments from clients including cash, credit cards, and checks.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Filed medical records in an organized manner for easy access when needed.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Ordered office supplies as needed.
- Assisted with training new staff, and completing the onboarding process.
- Assisted the veterinarian and technicians as needed with medical treatments and surgical procedures.
- Followed up with clients after their visits to ensure satisfaction with services provided.
Education
Journalism
University of Wisconsin, River Falls
River Falls, WISkills
- Surgical scheduling
- Patient education
- Medical record management
- Electronic health records
- Customer service
- Attention to detail
- Client follow-up
- Medical transcription
- Referral verification
- Multitasking Abilities
- Medical Reports Preparation
- Keyboarding
- Documentation and recordkeeping
- Verbal and written communication
- Animal restraint
- Veterinary Pharmacology
- Teamwork
- Animal husbandry
References
References available upon request.
Timeline
Social Media Manager
Crazee Burger
04.2021 - 05.2022
Surgical Coordinator
VCA Animal Hospital
07.2019 - Current
Lead Veterinary Receptionist
Animal Dermatology Clinic San Diego
07.2013 - 07.2019
Journalism
University of Wisconsin, River Falls
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