Lindsey Springer
Lafayette,United States
Summary
Support day-to-day program operations with expertise in records management, resource coordination, and exceptional written and verbal communication skills. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Successful at academic planning. Expertise in goal setting and active listening.
Overview
17
17
years of professional experience
1
1
Language
Work History
Course Instructor
Purdue University
08.2021 - Current
- Design and implement instructional plan to improve students' presentation skills and communication skills
- Worked with average of 30 participants per class.
- Consistently monitored student progress using formative assessment tools, adjusting instruction as necessary to maximize achievement potential.
- Designed and implemented effective differentiation techniques to accommodate diverse student needs and promote inclusive learning environments.
- Enhanced classroom collaboration for increased peer interaction and group problem-solving activities.
- Promoted positive classroom culture by fostering mutual respect among students and setting high expectations for behavior and academics.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
Lead Graduate Program Specialist
Purdue University
06.2016 - Current
- Facilitate the recruitment and admissions process.
- Responsible for maximizing retention by providing guidance to enrolled students and monitoring progress of advisees towards achieving their educational goals
- Responsible for using own judgment in student problem situations, knowing/finding answers to all rules and regulations governing graduate student enrollment records
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to execution of assigned projects.
- Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
- Organized and managed program development from conception through successful execution for multiple projects through effective project management and collaboration with stakeholders.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility by developing and maintaining accurate records of programs and services.
- Developed strong relationships with students, by maintaining open lines of communication, fostering supportive learning environment, and providing mentorship and fostering personal growth.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Organized workshops and seminars to further enhance student skills and knowledge in relevant areas.
- Served as liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during course of study.
- Answered student inquiries and resolved problems related to curriculum.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Helped students develop organizational, time management and study skills.
Data Coordinator
Purdue University
11.2015 - 06.2016
- Served as point-of-contact for external partners, addressing inquiries or concerns related to data-sharing agreements and protocols.
- Facilitated communication between departments, ensuring alignment of data-related objectives and strategies.
- Conducted thorough audits on existing databases to identify errors, inconsistencies, or areas needing improvement.
- Streamlined data collection processes for enhanced efficiency in gathering and organizing information.
- Provided training sessions for staff members on best practices in data handling, entry, and analysis techniques.
- Improved data collection methods by designing surveys, polls and other instruments.
Administrative Assistant
Purdue University
08.2014 - 11.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Specialist
State Farm
01.2013 - 07.2014
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Ensured timely follow-up on pending cases, reducing number of unresolved issues significantly over time.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
Manager Cabinet and Appliances
Menards
07.2007 - 01.2013
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering pipeline of future leaders within organization.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Master of Science - Instructional Design and Technology
Purdue University Global
Lafayette12.2021
Bachelor of Science - Retail Management
Purdue University
West Lafayette, IN01.2009
Skills
- Brightspace
- Attention to Detail
- Academic advising and Student Engagement
- Microsoft Office
- Time Management
- Critical Thinking and Problem Solving
- Leadership
- Interpersonal Skills and Peer Collaboration
- Strong Work Ethic
- Collaborative learning
Websites
Affiliations
- NAGAP, The Association for Graduate Enrollment Management
- BioGAP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company Culture401k matchHealthcare benefitsFlexible work hoursCareer advancementPaid time offPaid sick leaveQuote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Course Instructor
Purdue University
08.2021 - Current
Lead Graduate Program Specialist
Purdue University
06.2016 - Current
Data Coordinator
Purdue University
11.2015 - 06.2016
Administrative Assistant
Purdue University
08.2014 - 11.2015
Customer Service Specialist
State Farm
01.2013 - 07.2014
Manager Cabinet and Appliances
Menards
07.2007 - 01.2013
Master of Science - Instructional Design and Technology
Purdue University Global
Bachelor of Science - Retail Management
Purdue University
Volunteer Experience
Teacher Assistant - Mayflower Mill Elementary - One day each week since Fall 2018
Conflict Resolution Committee - Purdue University - Spring 2015-Fall 2021
Volunteer Experience
Teacher Assistant - Mayflower Mill Elementary - One day each week since Fall 2018
Conflict Resolution Committee - Purdue University - Spring 2015-Fall 2021