Managed health records for 150+ residents, ensuring precision and adherence to regulations
Streamlined EHR processes, leading to enhanced data accessibility
Fostered a meticulous record-keeping culture through staff collaboration
Conducted comprehensive audits, resolving discrepancies and improving data integrity
Prepared detailed reports, aiding data-driven decision making
Independent Contractor
Liveops
02.2017 - 01.2023
Provide remote customer service.
Assist customers with technical support.
Sales.
Provided service for clients such as, Victorias Secret, AbbVie, All State, Intuit Turbo Tax and Exact Sciences.
Upfront Review Coding and Billing
Lincare DME
10.2012 - 11.2017
Reduced claim denials with thorough verification of insurance coverage and patient eligibility before submitting claims.
Assisted management in budget planning by providing insights into revenue trends based on historical data analysis.
Contributed to improved patient satisfaction scores through clear communication regarding financial responsibilities, working directly with patients to address concerns or questions about their bills.
Safeguarded patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information during the billing process.
Performed root cause analysis of recurring billing errors, implementing system-wide changes to prevent future occurrences.
Improved coding accuracy by consistently reviewing and updating medical records, ensuring compliance with industry standards.
Served as a subject matter expert within the department, providing guidance and support to colleagues regarding complex coding scenarios or challenging billing situations.
Collaborated with healthcare providers to clarify documentation discrepancies, resulting in more accurate claim submissions.
Supported departmental goals by collaborating with cross-functional teams to resolve complex billing issues and streamline operational processes.
Enhanced team productivity by providing training and mentorship to junior staff members on coding best practices and billing procedures.
Implemented new ICD-10 codes efficiently upon release, minimizing disruptions in claims processing while maintaining accuracy levels.
Education
Associate of Science - Healthcare Administration
Colorado Technical University-Colorado Springs
MASTER OF LEGAL STUDIES - undefined
University of Pittsburgh School of Law
08.2026
Graduate Certificate - Healthcare Compliance
University of Pittsburgh School of Law
07.2025
BACHELOR OF SCIENCE - Healthcare Management and Health Informatics
Colorado Technical University
03.2024
Skills
Document evaluation
Regulatory compliance in healthcare
Healthcare coding proficiency
Medical Billing
Proficient in EHR software
Skilled in Microsoft Office tools
Experienced with Google Workspace tools
Knowledge of clinical terminology
Chart Auditing
Organizational time strategies
Client support
Inventory oversight
Additional Education
BOOKKEEPING BASICS CERTIFICATE
Intuit Academy
CERTIFICATE IN MEDICAL CODING AND BILLING
U.S Career Institute
Certification
Notary Public
Licensed Notary Public for the State of Texas, Commission expires 2027
Timeline
MEDICAL RECORDS MANAGER, COMPLIANCE LIAISON, CENTRAL SUPPLY AND TRANSPORTATION SUPERVISOR
Sunny Springs Nursing and Rehab
05.2024 - 12.2024
ASSOCIATE
Ross Dress for Less
10.2023 - Current
HEALTH INFORMATION MANAGER
Brentwood Terrace Nursing and Rehab
05.2022 - 12.2023
Independent Contractor
Liveops
02.2017 - 01.2023
Upfront Review Coding and Billing
Lincare DME
10.2012 - 11.2017
MASTER OF LEGAL STUDIES - undefined
University of Pittsburgh School of Law
Graduate Certificate - Healthcare Compliance
University of Pittsburgh School of Law
BACHELOR OF SCIENCE - Healthcare Management and Health Informatics