Lindsey Stanley
Orlando,FL
Summary
Accomplished Data Analyst with a proven track record at Verizon with over 3+ years of experience, where I leveraged SQL and Tableau to enhance data accuracy and streamline reporting processes. Known for exceptional attention to detail and customer service, I consistently exceeded performance metrics, driving increased efficiency and stakeholder satisfaction.
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
5
5
years of professional experience
Work History
Data Analyst
Verizon
12.2022 - 07.2024
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Streamlined data access for remote teams by implementing cloud-based data management solutions.
- Accurately entered and validated data across multiple platforms, identifying and rectifying discrepancies to ensure data accuracy.
- Monitored and updated databases, performing routine maintenance and backups to ensure data integrity.
- Implemented quality control methods to correct data entry errors, enhancing data reliability for various internal reporting needs.
- Collaborated remotely with team members on data collection and performance analysis projects, reporting findings to supervisors.
- Consistently met daily and weekly production targets, demonstrating efficiency and time management skills in a remote setting.
Customer Service Representative
TRUIST
05.2019 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Assisted in database maintenance and data updates, supporting the accuracy and completeness of client records
- Provided customer service support while handling confidential data, further developing attention to detail and organizational skills
Education
High School Diploma -
Dr.Phillips High School
Orlando, FL06.2016
Skills
- SQL
- Tableau
- ETL processes
- Data formatting
- Data Visualization
- Statistical Analysis
- Data Cleaning
- Microsoft Excel (Pivot Tables, VLOOKUP, Macros)
- Invent and Simplify
- Deliver Results
- Attention to Detail
- Ownership
- Customer Service
Timeline
Data Analyst
Verizon
12.2022 - 07.2024
Customer Service Representative
TRUIST
05.2019 - 08.2022
High School Diploma -
Dr.Phillips High School
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