Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Steen

Austin,TX

Summary

Detail-oriented and people-focused professional with over 4 years of experience in personnel management, administrative operations, and team leadership. Proven success in supporting employee hiring, training, scheduling, and performance evaluation. Adept at managing confidential records, improving organizational workflows, and creating positive work environments. Seeking to transition into a Human Resources Administrative Assistant role where strong communication and administrative skills can support HR initiatives and employee engagement.

Overview

8
8
years of professional experience

Work History

Assistant Clinic Manager and Clinic Manager

Milan Laser Hair Removal
09.2023 - Current
  • Led recruitment, onboarding, and performance evaluations for clinic staff.
  • Maintained confidential records, including schedules, employee performance, and patient data in compliance with HIPAA.
  • Conducted ongoing staff training sessions focused on communication, compliance, and professional development.
  • Analyzed team KPIs and developed improvement plans to increase performance.
  • Managed administrative tasks such as appointment scheduling, inventory tracking, and internal reporting.
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Supported day-to-day staff operations and helped maintain employee morale and team cohesion.
  • Used various scheduling and CRM systems to track appointments, sales data, and team performance.
  • Delivered new employee onboarding and mentored junior team members.
  • Ensured accurate data entry and file maintenance in accordance with company and HIPAA standards.
  • Played a key role in maintaining a positive workplace culture and client satisfaction.
  • Enhanced patient satisfaction by streamlining clinic operations and implementing efficient scheduling systems.
  • Boosted employee morale and retention through regular team-building activities, open communication channels, and recognition programs.
  • Improved staff performance through regular training sessions and continuous feedback on their progress.
  • Maintained confidentiality of sensitive patient information by implementing secure filing systems and restricting access only to authorized personnel.

Assistant Manager and Store Manager

Scooter’s Coffee
02.2021 - 09.2023
  • Recruited, interviewed, hired, and trained over 50 employees.
  • Created and managed weekly schedules for staff across multiple shifts.
  • Handled confidential personnel files and employee performance documentation.
  • Promoted staff based on performance metrics and provided coaching where needed.
  • Led monthly team meetings to ensure alignment on goals and procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted in recruiting, onboarding, and supervising baristas.
  • Oversaw scheduling, shift handovers, and ensured adherence to company policies.
  • Provided front-line employee support and resolved interpersonal and customer service issues.

Barista & Team Member

Scooter’s Coffee & Chick-fil-A
01.2017 - 01.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Education

High School Diploma -

Bellevue West Sr High School
Bellevue, NE
05.2020

Skills

  • Recruitment & Onboarding
  • Scheduling & Time Management
  • Personnel File Management
  • Confidentiality & Compliance (HIPAA)
  • Employee Training & Coaching
  • Administrative Support & Data Entry
  • Microsoft Office & Google Workspace
  • Customer Service & Communication
  • KPI Monitoring & Reporting
  • CRM and Scheduling Software
  • Administrative leadership
  • Team management
  • Appointment scheduling
  • Employee relations

Timeline

Assistant Clinic Manager and Clinic Manager

Milan Laser Hair Removal
09.2023 - Current

Assistant Manager and Store Manager

Scooter’s Coffee
02.2021 - 09.2023

Barista & Team Member

Scooter’s Coffee & Chick-fil-A
01.2017 - 01.2021

High School Diploma -

Bellevue West Sr High School

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