Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lindsey Swenson

Customer Service representative
Westminster,CO

Summary

Results-driven site supervisor and customer service professional with 15+ years of experience in enhancing customer satisfaction and operational efficiency across various settings. Proven expertise in managing high-volume communications and leading teams to ensure compliance with policies and safety regulations. Skilled in administrative support, financial reporting, and effective problem resolution, with a strong commitment to delivering exceptional service in clinic and retail environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Assistant

Richard Swenson CPA
01.2021 - 09.2025
  • Assisted in managing office supplies and inventory for optimal workflow.
  • Coordinated scheduling and appointments to enhance team productivity.
  • Maintained organized filing systems for easy access to documents.
  • Supported data entry tasks, ensuring accuracy and consistency in records.

Call Center Representative

Deckers
04.2020 - 01.2021
  • Assisted customers with inquiries and provided accurate information regarding products and services.
  • Utilized CRM software to document interactions and manage customer accounts efficiently.
  • Resolved customer complaints by identifying issues and offering effective solutions promptly.
  • Collaborated with team members to enhance service delivery and streamline communication processes.

Site Supervisor

Allied Universal Security Services
02.2016 - 12.2019
  • Supervised daily site operations, ensuring compliance with safety regulations and quality standards.
  • Coordinated project schedules, optimizing workflow and resource allocation for effective task completion.
  • Trained and mentored new staff on operational procedures and equipment usage to enhance team performance.
  • Implemented process improvements that increased efficiency in site management activities and reduced delays.

Stay Home Mom

NIA
12.2013 - 02.2016

Ended up living in a shelter. They had a rule that no one can watch, each others Children so I decided that I would be a stay home and finish school at Pima medical

CSR

Circle K
05.2013 - 12.2013
  • Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
  • Processed customer transactions efficiently using POS systems.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to enhance store operations and improve customer experience.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Enforced store policies and procedures, contributing to a safe shopping environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

No Degree - Vet Assistant

Pima Medical Institute
Denver, CO
10-2024

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Microsoft Outlook
  • Computer Skills
  • Microsoft Office
  • POS Systems
  • Windows
  • Resourceful
  • Office administration
  • Prioritizing work
  • Mail handling
  • Office management
  • Appointment scheduling
  • Strong problem solver
  • Scheduling appointments
  • Scheduling
  • Documentation and reporting
  • Mail sorting and distribution
  • Team bonding
  • Scheduling meetings
  • Report writing
  • 60 wpm typing speed

  • Administrative experience
  • CSR
  • Clothing Store experience
  • Balancing Cash drawer
  • Cash handling
  • Payment card processing
  • Refund processing
  • Guest Services
  • Customer compliant resolution
  • Communication Skills
  • Phone handling
  • Data entry
  • Call Center
  • onsite
  • Security
  • CCTV 5 years
  • Management
  • Leadership
  • Dog walking
  • Animal care
  • Animal Restraint
  • Laboratory procedures
  • Clinic
  • Experience with Children
  • Childcare - Nanny
  • Grocery Store
  • Food service
  • Baking

Certification

Certification for Veterinarian Assistant

7 awards for Perfect

Timeline

Office Assistant

Richard Swenson CPA
01.2021 - 09.2025

Call Center Representative

Deckers
04.2020 - 01.2021

Site Supervisor

Allied Universal Security Services
02.2016 - 12.2019

Stay Home Mom

NIA
12.2013 - 02.2016

CSR

Circle K
05.2013 - 12.2013

No Degree - Vet Assistant

Pima Medical Institute
Lindsey Swenson Customer Service representative