Lindsey Taylor
Charlotte,NC
Summary
Intelligent and team-driven, successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
19
19
years of professional experience
Work History
Client Care Coordinator
Charlotte Animal Referral & Emergency
01.2022 - Current
- Greet clients and patients
- Notify technicians when patients have arrived
- Secure all documents prior to arrival of patients scheduled for appointments
- Scan and save documents according to protocols
- Assess calls to determine if patient is critical or stable
- Schedule all clients and patients
- Work side by side with doctors and technicians
- Assist doctors and technicians when needed
- Insurance claims
- Record keeping
- Other duties as assigned
- Invoicing
- Consents and authorizations
- Supported patient care excellence via planning and interpretation of programs
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Developed and maintained billing procedures to make timely payments
- Prepared and submitted monthly billing reports to management for financial overview
General Manager
Nashville Chauffeur
08.2020 - 01.2022
- Directing activities related to dispatching, routing, and tracking of all transportation vehicles
- Planning, organizing, and managing subordinate staff members to ensure work is completed and consistent with company's standards
- Directing investigations to verify and resolve customer complaints
- Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives
- Arranging repairs and routine maintenance of transportation vehicles
- Complying with transportation-related policies, as well as safety rules, union contracts, and government regulations
- Promoting safe work activities by conducting safety audits, and attending company safety meetings
- Dispatching drivers
- Payroll
- Reservations and sales
Receptionist/Assistant
Lakeside Animal Hospital
01.2019 - 08.2020
- Maintain patient records by obtaining, recording, and updating personal and financial information
- Handle incoming and outgoing mail, and electronic and written correspondence
- Answer muli-line phones, and direct all calls to proper personnel if needed, including doctors and technicians
- Obtain patient history and educate clients on prevention options
- Complete opening and closing tasks through Cornerstone, including checking logged controlled drugs
- Greet clients and patients on arrival for appointments
- Maintain exam rooms for technicians and doctors
- Check in clients including weighing patients, putting them in proper rooms to obtain and report patient history to technicians and/or doctors
- Assist with medication refill requests
- Schedule appointments and surgeries with proper doctor
- Prepare specimens to be shipped off for lab work
- View daily lab work results through Antech website, and called clients with results
- Retained clients by calling for appointment reminders
- Complete next day follow up calls on sick and surgery patients
- Check out clients, including, processing invoices and obtaining payments.
iTunes Billing Supervisor
Apple
02.2017 - 01.2020
- Take ownership of cases by investigating, troubleshooting, and resolving billing concerns
- Determine correct team to resolve complex issues with accounts
- Bridged communication between engineering, customers, and other Apple departments
- Maintain above expected customer satisfaction rating
- Prevented fraud by identifying patterns with purchasing and helping customers recover compromised accounts
- Promoted by upper management for consistent high performance statistics including but not limited to customer satisfaction surveys
- Answered escalated supervisor request calls and assist accordingly
- Audit calls to ensure satisfactory customer services.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy
- Reviewed documentation for compliance with requirements and accuracy of information
- Performed account reconciliations and resolved variances
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Reviewed and reconciled customer accounts to manage accuracy of payments
- Managed over 50 escalated customer calls per day.
Office Manager
GIC Services, LLC
04.2011 - 02.2017
- Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
- Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Maintained office staff by recruiting, selecting, orienting, and training employees
- Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Legal Intake Specialist
Legal Intake Professionals
01.2009 - 04.2011
- Providing pertinent information to Attorney's
- Compiling extensive data and verification analysis
- Paging and calling on call Attorney's, distributing proper cases and information in a timely manner.
Leasing Agent
Harbour Town Apartments
06.2005 - 11.2008
- Completed lease form or agreement and collected rental deposit
- Responsible for insuring "model" apartments and target apartments were ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have awareness of "curb appeal" of property
- Thorough knowledge of lease terms, specifications and all community policies
- Responsible for "shopping" competitive properties
- Developed full knowledge of application information required, screening processes and policies regarding rentals
- Responsible for proper maintenance of all resident and property files
- Responsible to play active role in renewal processes
- Responsible for reporting unusual or extraordinary circumstances regarding property residents
- Courteous, efficient handling of resident requests and complaints
- Responsible for maintaining a professional appearance and attitude at all times.
Front Office Receptionist
Banfield Pet Hospital
05.2004 - 06.2005
- Scheduling appointments
- Answering multi-line phone lines
- Setting up new clients and patients
- Preparation and maintenance of medical records
- Filling prescriptions
- Over counter sales
- Mailings - incoming and outgoing
- Computer operation
- Financial transactions
- Front office and reception area maintenance.
Education
High School Diploma -
Cedar Creek Schoolhouse Academy
Nashville, TN05.2005
Skills
Medical Terminology
Case Management
Client Satisfaction
Customer Care
Data Entry
Document Control
Billing and Invoicing
Clerical Experience
Change Implementation
Employee Training
10-Key Proficiency
Data Entry Documentation
Customer Service
Cash Deposit Preparation
Data Collection
Customer Relations
Staff Management
Microsoft Office
Office Management
Prioritizing Patients
Technical Support
Multi-Line Phone Systems
OSHA Compliance
Records Management
Project Management
Performance Improvement
Critical Thinking
Attention to Detail
Active Listening
Improving Customer Experience
Building Customer Loyalty
Positive Attitude
Time Management
Interpersonal Skills
Communication
Problem-solving
Time management
Work ethic
Leadership
Adaptability
Creativity
Timeline
Client Care Coordinator
Charlotte Animal Referral & Emergency
01.2022 - Current
General Manager
Nashville Chauffeur
08.2020 - 01.2022
Receptionist/Assistant
Lakeside Animal Hospital
01.2019 - 08.2020
iTunes Billing Supervisor
Apple
02.2017 - 01.2020
Office Manager
GIC Services, LLC
04.2011 - 02.2017
Legal Intake Specialist
Legal Intake Professionals
01.2009 - 04.2011
Leasing Agent
Harbour Town Apartments
06.2005 - 11.2008
Front Office Receptionist
Banfield Pet Hospital
05.2004 - 06.2005
High School Diploma -
Cedar Creek Schoolhouse Academy
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