Lindsey Thiel
New Salem
Summary
Experienced with medication management, prescription preparation, and customer service.
Utilizes strong organizational skills to maintain accurate inventory records and ensure timely delivery of services.
Knowledge of pharmacy regulations and effective communication with healthcare professionals and patients.
Completed course work while working a full time job and successfully passed state boards test on the first time
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Pharmacy Technician
Sanford Health Retail Pharmacy
09.2022 - Current
- Processed prescription orders efficiently, ensuring accuracy and compliance with regulations.
- Assisted in managing inventory levels, contributing to optimal stock availability.
- Collaborated with healthcare professionals to resolve medication-related issues promptly.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Monitored drug utilization patterns to identify opportunities for cost-effective alternatives.
- Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Assisted in reducing medication errors through meticulous attention to detail when labeling prescription bottles.
Builder
Banner Engineering Corporation
02.2022 - 07.2022
- Constructed parts according to blueprints and specifications.
- Operated various hand and power tools safely and efficiently.
- Collaborated with leaders and engineers to ensure project timelines were met.
- Inspected materials for quality compliance before use in projects.
- Implemented best practices for waste reduction on sites, enhancing efficiency.
- Maintained clean and organized work areas to promote safety and productivity.
Barista Shift Lead
Market on the Plaza
06.2021 - 02.2022
- Participating in daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new baristas on beverage preparation and company procedures.
- Managed inventory levels, placing orders to maintain stock of essential supplies.
- Implemented process improvements to enhance speed of service during peak hours.
- Monitored health and safety compliance, maintaining cleanliness and organization in work areas.
- Resolved customer complaints promptly, fostering a positive dining experience for patrons.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
Starbucks Lead Barista
Target
02.2019 - 07.2021
- Trained and mentored junior baristas on beverage preparation and customer service standards.
- Oversaw daily operations, ensuring quality control of all beverages and food items.
- Implemented new inventory management system, improving stock accuracy and reducing waste.
- Developed staff schedules to optimize labor costs while maintaining service levels.
- Enhanced customer experience by introducing seasonal menu items based on customer feedback.
- Collaborated with management to streamline workflows, increasing efficiency in peak service times.
- Maintained compliance with health and safety regulations, fostering a safe work environment for staff and customers.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
Shift Manager
Arby's Restaurant
05.2012 - 02.2019
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Managed inventory levels, optimizing stock control and minimizing waste.
- Coordinated scheduling and resource allocation to meet production demands effectively.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Bachelor of Science - Elementary Education
Northern State University
Aberdeen, SDHigh School Diploma -
Aberdeen Central High School
Aberdeen, SD05-2016
Skills
- Labeling accuracy
- Medication filling and dispensing
- Insurance billing
- Drug classification
- Prescription interpretation
- Non Sterile compounding techniques
- Medication storage
- Problem-solving skills
- Team collaboration but works efficiently on their own as well
- Fast and efficient learner
- HIPAA compliance
- Phone and computer skills
- Excellent at multitasking
- Positive attitude even when under pressure
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Licensed Pharmacy Technician
Sanford Health Retail Pharmacy
09.2022 - Current
Builder
Banner Engineering Corporation
02.2022 - 07.2022
Barista Shift Lead
Market on the Plaza
06.2021 - 02.2022
Starbucks Lead Barista
Target
02.2019 - 07.2021
Shift Manager
Arby's Restaurant
05.2012 - 02.2019
Bachelor of Science - Elementary Education
Northern State University
High School Diploma -
Aberdeen Central High School
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