Lindsey Tortora
San Diego,CA
Summary
Professional educator with a strong background in developing and implementing engaging curriculum. Adept at fostering collaborative learning environment that encourages student growth and achievement. Skilled in classroom management, lesson planning, and adapting to diverse educational needs. Known for reliability and flexibility, ensuring smooth and effective teaching operations.
Overview
11
11
years of professional experience
Work History
Student Services Professional II-Academic Advisor
San Diego State University
01.2025 - Current
- Provide academic advising to a diverse population of undergraduate business students, fostering inclusive support for those from underrepresented backgrounds
- Establish and maintain cooperative working relationships with students, faculty, and staff to support student retention and academic success
- Collaborate with faculty and departments to evaluate and petition transfer coursework, ensuring accurate application of credits toward degree requirements
- Deliver presentations and facilitate drop-in advising sessions, university events, and job fairs to inform students about academic pathways and campus resources
- Guide students in understanding and navigating academic policies, graduation requirements, and general education pathways within a public university system
- Communicate complex academic information clearly across multiple formats, including in-person, phone, video conferencing, and email
- Connect students with additional academic support services and resources to promote persistence and timely graduation
- Active member of NACADA (National Academic Advising Association), committed to ongoing professional development in academic advising
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
5th Grade Social Studies Teacher and 6th Grade ELA Teacher (ICT Cohort)
Valence College Prep
01.2023 - 08.2024
- Certifications: New York State Elementary Education Teaching Certificate
- Teach a classroom of 65+ students in person in an ICT cohort
- Meeting the needs of all students, while following the required requirements of IEPs and providing differentiated instruction
- Build rigorous classroom lesson plans implementing HMH curriculum, outlined with a specific daily learning target, while aligning to state standards
- Consistent effort in assessing student achievement within the classroom while utilizing various assessment methods, both formal (such as exit tickets, quizzes, and IAs) and informal (like discussions, gestures, and feedback loops)
- Active monitoring inside the classroom that allows for student feedback and modifications in learning in real time and adjustments to future instruction
- Practice and follow all of the school's mission and vision statements
- Teaching Close Reading Habits directly within the classroom curriculum
- Execute small group instruction, with a focus closing literacy gap
- Member of the “I Dare You Community”, a group that is dedicated to educating teachers on race and implementing meaningful conversation and curriculum in regards to race in the classroom
- Contributed to school-wide initiatives aimed at promoting character education and social-emotional growth among students.
- Enhanced students'' critical thinking skills by incorporating problem-solving activities and group projects into the curriculum.
- Used computers, audio-visual aids and other equipment to supplement presentations.
6th Grade Social Studies Teacher
Western Valley Middle School
07.2020 - 07.2022
- Certifications: Standard Professional Elementary K-8 (Arizona), Substitute PreK-12 (Arizona), & Sheltered English Immersion (SEI)
- Taught a classroom of 110+ students, both virtually (2020) and in person (2021)
- Built and executed lesson plans that ranged in subjects from Social Studies, Social Emotional Learning, and Reading and Math Advancement
- Established relationships with parents and students in a Title 1 School to better serve the students individual learning and needs inside the classroom
- Maintained classroom administration through routines and discipline in the classroom
- Managed after school detention for students, while tutoring and assisting students with homework ranging in various subjects
- Participated in summertime curriculum planning at school and was able to provide meaningful feedback, organization and lesson plans for various subjects
- Built a collaborative classroom environment that enforced team teaching and interactive learning
- Planned and implemented integrated Social Studies lessons to meet Common Core Curriculum Standards.
- Planned and implemented program of study to meet individual needs, interests and abilities of students.
Complex Reservation Specialist
The Westin Phoenix Downtown & Sheraton Grand
05.2017 - 07.2020
- Responsible for making and modifying reservations for Group, Corporate, and Leisure guests at both hotel properties
- Accountable for third party questions, modifications, and cancellations of reservations
- Ran and analyzed several reports, including forecasting, to optimize the hotel revenue daily
- Coordinated bookings for up to 1,248 rooms.
- Answered approximately 60 phone calls and emails regarding customers inquires, concerns and complaints per day.
Front Desk Agent
The Wigwam Resort
07.2014 - 05.2017
- Front Office Supervisor
- Responsible for all Front Office personnel (40 Team Members) including Front Desk, PBX, Concierge, Historian in a 24 hour operation resort
- Accountable for scheduling, incentivizing, and Team Member Satisfaction
- Increased Problem Resolution by 10% YOY (’15-’16) to a 3 year high and Guest Loyalty Percentage to a 5 year high by introducing FO Staff to L.E.A.R.N
- And empowering and teaching line level staff how to handle guest recovery issues
- Achieved a 92% Guest Satisfaction in Arrival Experience, and a 94% guest satisfaction in Departure Experience for 2016, a 12% and 8% increase over 2015 respectively
Education
Master of Education - Elementary Education
Grand Canyon University
Phoenix, AZ05.2022
Bachelor of Education - Elementary Education Studies
Grand Canyon University
Phoenix, AZ05.2020
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Strategic planning
- Problem-solving
- Conflict resolution
- Data interpretation
Timeline
Student Services Professional II-Academic Advisor
San Diego State University
01.2025 - Current
5th Grade Social Studies Teacher and 6th Grade ELA Teacher (ICT Cohort)
Valence College Prep
01.2023 - 08.2024
6th Grade Social Studies Teacher
Western Valley Middle School
07.2020 - 07.2022
Complex Reservation Specialist
The Westin Phoenix Downtown & Sheraton Grand
05.2017 - 07.2020
Front Desk Agent
The Wigwam Resort
07.2014 - 05.2017
Master of Education - Elementary Education
Grand Canyon University
Bachelor of Education - Elementary Education Studies
Grand Canyon University
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