Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Lindsey Trotter

Lindsey Trotter

Venus,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Reservations Supervisor

SABRE
Southlake, TX
05.2021 - 05.2023
  • Researched and resolved customer issues.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Supported sales team members to drive growth and development.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Recruited and trained new employees to meet job requirements.
  • Assisted call center agents by listening in on customer calls and suggesting techniques to close sales.
  • Directed and supervised staff performance.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Delivered consistent one-on-one and group training sessions to help call center agents improve skills and selling techniques.
  • Used video conferencing solutions to communicate and train personnel in remote offices.
  • Managed daily operations, client relations and IT.

Reservation Agent

Sabre Hospitality Solutions
Southlake, TX
08.2007 - 05.2023
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Researched and resolved customer issues.
  • Relayed information on availability, pricing and discounts to customers.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Suggested amenities suited to clients' needs.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Built and maintained productive relationships with employees.

Education

Associate of Applied Science - Medical Assisting

Education America
Fort Worth, TX
06.2000

Skills

  • Upselling Proficiency
  • Transportation Information
  • Travel Sales
  • Sales
  • Telephone Reception
  • Schedule Maintenance
  • Call Control
  • Customer Engagement
  • Phone Etiquette
  • Travel Reservations
  • Customer Reservations
  • International Travel
  • Strategic Planning
  • Operations Management
  • Business Development
  • Data Analysis and Reporting
  • Team Building
  • Performance Evaluation
  • Sales Support
  • Employee Coaching
  • Customer Retention
  • Staff Training and Development
  • Complaint Resolution
  • Staffing and Scheduling
  • Performance Management
  • Staff Management

Timeline

Reservations Supervisor

SABRE
05.2021 - 05.2023

Reservation Agent

Sabre Hospitality Solutions
08.2007 - 05.2023

Associate of Applied Science - Medical Assisting

Education America

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Lindsey Trotter