Lindsey Vang
Milwaukee,WI
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
10
10
years of professional experience
Work History
Production Associate
Goodwill
Wauwatosa, WI
11.2024 - Current
- Collaborated with team members to optimize workflow and reduce downtime
- Conducted quality inspections to maintain product standards
- Assisted in training new employees on safety protocols and operational procedures
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Maintained high standards of customer service through effective communication and problem resolution.
- Implemented process improvements that streamlined task completion and reduced downtime.
- Coordinated with management to align team objectives with overall business goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Improved customer satisfaction by quickly helping each person find desired items.
Cashier
5XEN
Milwaukee, WI
10.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
Cashier
Fondy Farmers Market
Milwaukee, WI
06.2016 - 10.2019
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Restocked fresh picked produce hourly.
- Learned about the EBT coin system for Fondy Farmers Market
- Compromised prices of produce to costumers to keep them happy.
- Worked a flexible schedule to help out my grandmother.
- Grow, pick, and harvest vegetables from my grandmother's garden.
- Set up new sales displays each week with fresh merchandise.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to 50 pounds at once and load them into the truck.
Education
High School Diploma -
Hmong American Peace Academy
Milwaukee, WI06.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Cash handling and management
- Customer Relations
- Basic Math Competence
- Merchandise Restocking
- Bilingual in Hmong and English
- Fast comprehension
- Production support
- Product assembly
- Assembly and production
- Waste reduction
- Teamwork and collaboration
- Flexible schedule
- Organizing work stations
Languages
Hmong
Professional Working
Timeline
Production Associate
Goodwill
11.2024 - Current
Cashier
5XEN
10.2021 - 12.2022
Cashier
Fondy Farmers Market
06.2016 - 10.2019
High School Diploma -
Hmong American Peace Academy