Lindsey Villatoro

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Observed a variety of medical procedures, actively participated in patient intake, as well as actively participated in venipunctures and gained valuable insights into clinical practice .

• Gained invaluable experience in crisis management, witnessing how medical professionals manage emergency situations with calmness and precision.
• Developed strong communication skills by actively listening and responding empathetically to patients'' concerns and questions.