Lindsey Wachtler
Justin,TX
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Considered a knowledgeable leader and dedicated problem solver. Brings six years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
Work History
Business Office Manager
Comfort Hospice/USMM
Dallas, TX
04.2019 - Current
- Managed Both Dallas and Houston offices as Business office manager
- Maximized cash flow through optimal billing and collection processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Utilized company's accounting systems to review reports and prepare assessments.
- Processed senior management's expenses and travel
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Completed bi-weekly payroll for employees.
- Arranged and ran weekly IDG and Physician Face to Face visits.
- Oversaw all technical needs for staff and office.
- Provided Branch HR and onboarding for all staff.
- Developed internal requirements which complied with CMS and CHAP's standards to minimize regulatory risks and liability across program.
- Oversaw order tracking and CTI process
Executive Assistant/ Care coodinator
Zarvou Enterprises LLC
01.2016 - 03.2019
- DBA Wilson McLain Plumbing
- Managed CEO's complex and busy schedule and travel
- Managed company partner Travel
- Handling of all communications and documents to and from company and CEO
- Worked directly with Company CPA and Board
- Handled payments and quarterly tax payments
- Managed Skilled nursing staff of ten and coordinated care between hospitals and Doctors
- Provided Human resource for skilled nursing staff
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Home Health Aide
Senior Helpers
Dallas, TX
06.2016 - 11.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Provided direct personal care and administrative services to clients.
Customer Assurance Administrator
Bridgestone Firestone
Dallas, TX
01.2011 - 07.2013
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed and distributed statistical information.
- Implemented new quality assurance and customer service standards.
- Inspected products and worker progress throughout production.
- Collected production samples regularly and performed detailed quality inspections.
- Reported production malfunctions to managers and production supervisors.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Established and tracked quality department goals and objectives.
Education
University of North Texas
Denton, TXUndergraduate - communication
North Central Texas College
High School Diploma -
Douglas County High School
Castle Rock, CO05.2006
Skills
- Editing and Proofreading
- Microsoft office
- Time Management
- Executing business Plan
- Outlined appropriate process and procedures necessary to
- Bookkeeping and Basic Accounting
- Administrative Oversight
- Travel Arrangement Coordination
- Records Management Databases
- Calendar and Scheduling Software
- Executive Schedule Management
- Meeting Agenda Preparation
- Excel Spreadsheets
- Reimbursement Management
- Mobile Applications
Timeline
Business Office Manager
Comfort Hospice/USMM
04.2019 - Current
Home Health Aide
Senior Helpers
06.2016 - 11.2016
Executive Assistant/ Care coodinator
Zarvou Enterprises LLC
01.2016 - 03.2019
Customer Assurance Administrator
Bridgestone Firestone
01.2011 - 07.2013
University of North Texas
Undergraduate - communication
North Central Texas College
High School Diploma -
Douglas County High School
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