Lindsey Walstad
Fargo,ND
Summary
Skilled Plasma Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 12 years in the field. Excellent planning and problem-solving abilities. Dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Pursuing new professional challenges and eager for growth and career advancement opportunities.
Overview
25
25
years of professional experience
Work History
Center Manager
BioLife Plasma Services
01.2022 - Current
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and donors alike.
- Promoting the BioLife Service Vitals, and making them part of the center culture.
- Scheduled employees for shifts, taking into account donor traffic and employee strengths.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic donors to assist lower-level employees and maintain excellent customer service.
- Interacted well with donors to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed daily operations at busy center.
- Managed work and performance of more than 30 employees.
- Coordinated events and promotions at the center, generating increased New Donor donations through targeted marketing efforts.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved donor concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Daily use of the Power BI site, finding relevant metrics for the center and staff to be made aware of and improve
- Preparation of the LMF for the center, with upper management discussions on staffing and forecasts
- Support for many different audits that have happened in the center, including FDA, CLIA, PPTA, EHS&S, and EMA
- Promote a positive and trusting work environment for staff and assist them in reaching their professional goals
- Provided management support for surrounding centers and helped facilitate when line staff was needed
- Enhanced donor satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
Assistant Manager
BioLife Plasma Services
09.2020 - 01.2022
Center Supervisor
BioLife Plasma Services
09.2013 - 09.2020
Master Plasma Center Technician
BioLife Plasma Services
07.2013 - 09.2013
Senior Plasma Center Technician
BioLife Plasma Services
08.2012 - 07.2013
Lead Children’s Bookseller
Barnes & Noble
10.1998 - 01.2012
- Organize and shelve titles in a timely fashion
- Plan and perform story times on a weekly basis
- Assist customers and fellow booksellers locate titles, and assist in ordering titles if not in the store
- Successfully multitask and stay level headed under times of stress.
Education
Bachelor’s in Psychology -
Moorhead State University
Moorhead, MN05.2020
Skills
- Proficient in Microsoft Office, CMS, Teams, Word, Excel, Outlook, Power BI
- Facility Maintenance
- Regulatory Standards
- Staff Leadership
- Operations Oversight
- Team Supervision
- Operations Management
- Facility Management
- Staffing
- Customer Service
- Inventory Control
- Event Planning
- Process Improvement
- Team Leadership
- Organizational Skills
- Time Management
- Relationship Building
- Conflict Resolution
- Staff Development
- Policy Implementation
- Problem Solving
- Performance Management
- Resource Allocation
- Quality Assurance
- Decision Making
- Performance Improvement
Timeline
Center Manager
BioLife Plasma Services
01.2022 - Current
Assistant Manager
BioLife Plasma Services
09.2020 - 01.2022
Center Supervisor
BioLife Plasma Services
09.2013 - 09.2020
Master Plasma Center Technician
BioLife Plasma Services
07.2013 - 09.2013
Senior Plasma Center Technician
BioLife Plasma Services
08.2012 - 07.2013
Lead Children’s Bookseller
Barnes & Noble
10.1998 - 01.2012
Bachelor’s in Psychology -
Moorhead State University