Lindsey Ward
Veterinary Technician
Tucson,AZ
Summary
Dedicated Senior Veterinary Technician of 17 years experience, proficient in ensuring compassionate patient care and excellent client service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Veterinary Technician
VCA Northwest Animal Hospital
07.2007 - Current
- Greeted pet owners and went over available services, outlined costs, and discussed treatment plans. Delivered prompt service to prioritize customer needs.
- Provided follow-up calls to clients. obtained payments, opened and closed the clinic and the shift register. Managed emails and text messages, made daily deposits.
- Managed scheduling and appointment confirmations, optimizing clinic operations and veterinarian time.
- Patient scheduling coordinator for diagnostic ultrasounds for multiple VCA locations.
- Created new client/patient accounts. Obtained previous medical records, including radiographs, echocardiograms, ultrasounds and diagnostic lab reports. Initiated patient wellness screening reminders for diagnostic tests, vaccines and therapeutic medication including lab reminders.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction.
- Developed solutions for process inefficiencies, enhancing overall team productivity.
- Processed insurance claims
- Provided assistance in exam room preparation, obtaining patient history, vitals, lab sample collection, surgery, anesthesia/intensive care monitoring, radiology, ultrasonography, vaccine and medication administration.
- Performed x-rays, to aid in accurate diagnosis and treatment planning.
- Coordinated and assisted the Veterinarian with home care visitation services.
- Medical Assistant and Medical Scribe of Erin K. O’ Donnell DVM, Medical Director of Northwest Pet Clinic
- Provided patient follow up care between the client and Veterinarian. Discussed lab results and patient care plan with clients per the Veterinarian.
- Created new prescriptions for Veterinary Authorization. Processed and filled patient prescriptions. Documented and prepared prescription renewal requests with treatment plans for patient monitoring.
- Managed multiple online pharmacy accounts for VCA.
- Assisted clients with patient medication therapy education, prescription drug ordering, shipping and billing. Reviewed patient prescriptions for possible drug interactions and errors in dosing.
- Routinely participated in volunteer work, assisting the Veterinarian at no-cost patient care vaccine clinics to Tucson families in need and volunteered services at Pima Animal Care Center.
Education
Associates Degree - General Studies, Veterinary Assistant Certificate
Pima Community College
Tucson, AZ05-2007
General Educational Development (GED) - undefined
State of Arizona
Skills
- Scheduling Exams/ Procedures
- Patient Care
- Client Communications and Education
- Electronic Medical Record Keeping
- Medical Billing and Coding
- Diagnostic Medical Equipment Operation
- Pharmacy duties
- Phlebotomy
- Anesthesia Monitoring
- Radiology
- Clerical Duties
- Problem Solving
Certification
- Fear Free Certification 2019
- Cat Friendly Veterinary Professional Certificate 2015
- Certified Veterinary Technician 2011-2024
Timeline
Veterinary Technician
VCA Northwest Animal Hospital
07.2007 - Current
General Educational Development (GED) - undefined
State of Arizona
Associates Degree - General Studies, Veterinary Assistant Certificate
Pima Community College
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