Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Washburn-Faulk

Lakeland,FL

Summary

Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Personable Office Administrator with 10+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

21
21
years of professional experience

Work History

Office Administrator

Esco Industries
06.2016 - 08.2024
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Reconciled account files and produced monthly reports.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Office Manager

Tri County Human Services
11.2015 - 06.2016
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Scheduled and organized delivery routes.
  • Answered phone calls and responded to customer emails.
  • Provided customers with information on products and services.
  • Monitored and tracked dispatch communication systems.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Researched and resolved account discrepancies.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.

Relief Manager

Race Trac Petroleum
12.2007 - 05.2014
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Provided constructive feedback to workers, which improved morale, and boosted efficiency.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Created and updated regular inventory reports and records.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Built and nurtured positive working relationships with vendors and suppliers.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Participated in regular cycle counts to confirm accuracy of inventory records.

Assistant Manager

Sunbelt Rentals
12.2003 - 02.2007
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Trained new hires on customer service policies and procedures.

Education

High School Diploma -

Cambridge Academy
Ocala, FL
2001

Skills

Purchasing, Microsoft Outlook, Microsoft Word, Microsoft Excel, Procurement, Logistics,

Multi-line phone systems, Office Management, Bookkeeping, Accounts Receivable, Human Resources, Customer Service, Cash Handling, Inventory Management, Collections

Timeline

Office Administrator

Esco Industries
06.2016 - 08.2024

Office Manager

Tri County Human Services
11.2015 - 06.2016

Relief Manager

Race Trac Petroleum
12.2007 - 05.2014

Assistant Manager

Sunbelt Rentals
12.2003 - 02.2007

High School Diploma -

Cambridge Academy

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Lindsey Washburn-Faulk