Lindsey Watson

This role started as appointment scheduling and inbound referrals then learned ways to assist other areas as to help operations run smoothly.

• Maintain/edit/approve time sheets, PTO requests and staff coverage for my department of 5 employees.
• Create training material and keep updated for staff to reference.
• Interview and train new employees for registration and referral positions as needed.
• Answer appointment scheduling calls for four doctors and three physician assistants over four locations.
• Build charts, review/split/add faxed referral records to chart and contact patient to schedule
• Provider schedule changes – Contact all patients to reschedule appointments.
• Work with our IT department to trouble shoot phone/call tree issues.
• Create/open/ block provider templates.
• Coordinated cross-training to increase team flexibility and overall scheduling effectiveness.
• Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.

• Began at entry level appointment scheduler then was promoted to Trainer, Team Lead and finally Supervisor in the Contact Center.
• This position led me to be very well-rounded in working in a large group setting.
• Answer all calls in a timely manner, transfer calls, send messages to nursing, billing or administrative staff as needed.
• Answer minimum 85-115 calls per person a day.
• Schedule appointments for 14 locations and nearly 20 providers across Arkansas.
• Ensure all agents answer calls in a timely manner and assist with any questions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Took all escalated calls from agents in order to assist the patient with any grievances in a timely manner.
• Oversaw and coached 10-14 employees, half being in office and half working from home.
• Checked Paylocity biweekly to ensure all employees time was correct for payroll.
• Weekly call monitoring and 1:1 meetings with employees to touch base and ensure any questions or concerns were taken care of in a timely manner.
• Organized monthly meetings with all agents for any clinic/scheduling updates and to listen to any ideas/concerns as well.
• Promote employee engagement and healthy competition in order to keep a positive, work driven department to meet daily/monthly goals.

• Created new customer accounts for sales team to enter orders into
• Review daily orders to insure all items are correct and match the prices and part numbers which were entered into the computer correctly
• Review all orders for payments by check, cash, credit card or through the customers line of credit
• Create invoices for each one and make sure they are accompanied by all receipts of payment
• See that all orders either open or invoice are filed away and kept in orderly fashion
• Print daily reports and check/count parts to be entered in the spread sheet.

• Open office and print the appointments for the day / perform insurance eligibility checks.
• Answer phones, direct calls, take messages, check in patients, schedule obstetric and ultrasound appointments and receive all payments or copays.
• Call other doctors' offices to obtain previous medical records, scan into chart along with insurance and identification cards.
• Make sure all patient information was kept up to date.
• Collect/count daily payments and lock up any money at the end of the day.

• Receive daily shift report and assign patients/task to staff.
• Check with the nurses to make sure walkie talkies were fully charged to be reached in an emergency.
• Take vital signs, report to nurses/supervisors, assist with activities of daily living and keep the building clean.
• Give report to next shift on any problems, concerns or tasks that needed to be done.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Complete and review all daily charting assignments and give to nurse.

• Look after residents on assigned hall doing rounds diapering, adjusting bed positions, emptying catheter bags and recording output for nurses
• Assist residents at mealtime with dressing/getting to the dining room
• Help with feeding and passing out trays of food
• Make sure residents are respected and treated with dignity at all times
• Perform daily charting on residents before leaving for next shift nurse and staff.