Lindsey White
Decatur,AL
Summary
Adapt at leading teams and optimizing billing processes, I significantly enhanced patient satisfaction and financial health at Highlands Internal Medicine. Skilled in HIPAA compliance and office management, my proactive approach and relationship-building prowess have streamlined operations and improved payment efficiencies with insurance companies. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Medical Billing Manager
West Madison Urgent and Primary Care
2022.12 - 2024.08
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
Office Manager
Highlands Internal Medicine
2019.11 - 2024.08
- Administrative Oversight- Manage administrative functions, including scheduling appointments, maintaining patient records, and ensuring compliance with healthcare regulations and protocols.
- Staff Management- Supervise and coordinate work of administrative and clinical staff, including hiring, training, and evaluating team members to ensure optimal performance.
- Financial Management- Oversee billing and coding processes, manage accounts receivable and payable,and monitor financial performance to maintain the practice's financial health.
- Patient Relations- Address patient inquiries and concerns, facilitating smooth communication and ensuring a positive patient experience from appointment scheduling to follow-up care.
- Insurance and Compliance- Work with insurance companies to verify patient coverage, manage claims processing, and ensure compliance with regulatory requirements, including HIPAA and other health policies. Work with each payer to ensure quality measures are met.
- Technology Management- Oversee the implementation and maintenance of medical office software and electronic health records (EHR) systems, ensuring staff is trained and data is securely managed.
- Operational Improvements- Identify areas for operational efficiency and implement best practices to enhance workflow, reduce waiting times, and improve the practice.
- Inventory Management- Manage office supplies and medical inventory, ensuring that necessary equipment and materials are available for staff and patient care.
- Reporting and Analysis- Generate reports on key performance metrics, patient satisfaction, and financial data to assist in decision-making and strategic planning.
- Policy Development- Develop and implement office policies and procedures to ensure high standards of practice and improve overall operations.
Education
Associate of Science -
Calhoun Community College
Tanner, AL05.2013
High School Diploma -
East Lawrence High School
Trinity, AL05.2008
Skills
- HIPAA Compliance Knowledge
- Claims Processing Proficiency
- Patient Confidentiality Practices
- Team Leadership Qualities
- Office Administration
- Organizational Skills
- Office Management
- Experience with EMR
- Billing
- Credit and collections
- Relationship Building
Timeline
Medical Billing Manager
West Madison Urgent and Primary Care
2022.12 - 2024.08
Office Manager
Highlands Internal Medicine
2019.11 - 2024.08
Associate of Science -
Calhoun Community College
High School Diploma -
East Lawrence High School
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