Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Whitrock

O'Fallon

Summary

Dynamic leader with a proven track record at L&C Candle Company, enhancing customer satisfaction and streamlining operations. Skilled in financial management and relationship building, I excel in driving business growth and fostering client trust. I also excel in delivering exceptional remote technical support, evidenced by reduced user downtime and strengthened brand loyalty.

Overview

11
11
years of professional experience

Work History

Owner

L&C Candle Company
11.2016 - 02.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.

Remote Technical Support

Pearson/Sykes
06.2014 - 01.2017
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Provided remote technical support for customers experiencing difficulties with their devices, offering effective solutions that strengthened brand trust.
  • Reduced downtime for users by providing effective remote technical support when needed.

Remote Customer Service

Sprint
08.2011 - 12.2013

Handled incoming calls from Sprint customers, help with billing and technical support, toggling through many screens at once, multitasking

Education

Bachelor Of Accounting - Accounting

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Business management
  • Marketing
  • Financial management

Timeline

Owner

L&C Candle Company
11.2016 - 02.2022

Remote Technical Support

Pearson/Sykes
06.2014 - 01.2017

Remote Customer Service

Sprint
08.2011 - 12.2013

Bachelor Of Accounting - Accounting

Southern New Hampshire University
Lindsey Whitrock