Lindsey Wilson
Rogers,AR
Summary
Dynamic hospitality professional with proven expertise in guest engagement and business management, honed at Otter Creek Inn and Red Robin. Excelled in elevating customer service ratings and driving revenue growth through strategic marketing and exceptional service. Skilled in financial planning and employee development, demonstrating a results-driven approach and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Red Robin
10.2017 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Small Business Owner
Otter Creek Inn Fireplace and Jacuzzi Suites
11.2019 - 07.2023
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Developed and implemented marketing strategies to promote hotel services.
- Increased customer service ratings through personable service.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Education
No Degree - Sports Medicine
University of St. Francis
Joliet, ILHigh School Diploma -
Rogers High School
Rogers, AR05.2009
Skills
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Employee Development
- Business management and development
- Payroll Administration
- Budget Management
- Staffing
- Financial Administration
- Project Management
- Operations Management
- Financial Planning
Timeline
Small Business Owner
Otter Creek Inn Fireplace and Jacuzzi Suites
11.2019 - 07.2023
Server/Bartender
Red Robin
10.2017 - Current
No Degree - Sports Medicine
University of St. Francis
High School Diploma -
Rogers High School
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