Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Wing

Conroe,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Customer Service Representative Team Lead

Consolidated Communications
07.2021 - 07.2023
  • Reporting to work every shift in a timely manner with self adherence to preset daily schedule
  • Taking all customer calls and inquiries relating to their account while providing excellent customer service, including escalations in a fast-paced environment
  • Responding to emails in a professional and timely manner
  • Scheduling appointments and selling services with usage of Microsoft office and billing software
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Assisting with monthly audits for customers receiving federal aid
  • Thorough communication with coworkers and other departments to assure customers needs are met
  • Notable achievements: Selected by the supervisor to fill in as team lead, and trusted with the added responsibility of working with USAC to enroll customers in the Federal Affordable Connectivity program

Server

Tailgators Bar & Grill
03.2017 - 07.2021
  • Greet and serve all customers within a timely manner while maintaining exceptional customer service
  • Complete menu and drink menu memorization and the ability to “upsell” certain menu items
  • Handling cash and credit card transactions and closing out tables
  • Keeping the section clean and performing all necessary opening/closing duties all in a fast paced high volume environment.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.

Checker/Customer Service Associate

HEB Texas Grocery
11.2015 - 02.2017
  • Process customer transactions of goods and services while providing superior customer service
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Weigh items, bag merchandise, and redeem food stamps and promotional coupons
  • Informed customers about special promotions and provided detailed information for various products.
  • Customer service desk duties included processing returns , several financial services , and taking customer phone calls for all inquiries and guidance.

Education

HS Diploma -

Oak Ridge High School
Conroe, TX
05.2015

Skills

  • Microsoft Office
  • Computer Proficiency
  • CRM Software
  • POS Systems Expertise
  • Administrative and Office Support
  • Professional Telephone Demeanor
  • Problem-Solving Ability
  • Conflict Mediation
  • Spreadsheets
  • Customer Service
  • Active Listening
  • Employee Training

Timeline

Customer Service Representative Team Lead

Consolidated Communications
07.2021 - 07.2023

Server

Tailgators Bar & Grill
03.2017 - 07.2021

Checker/Customer Service Associate

HEB Texas Grocery
11.2015 - 02.2017

HS Diploma -

Oak Ridge High School

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Lindsey Wing