Lindsey Winkelman
Jefferson,IA
Summary
Enthusiastic, organized and focused Administrative Assistant with proven track record of providing exceptional customer service and offering excellent communication, planning and prioritization skills demonstrated through 8+ years of performance. Expertise in anticipating and supporting professional needs, proactively identifying and resolving problems, and business correspondence. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Secretary to the General Manager
Luke's Tree Care
03.2018 - 06.2022
- Supported the General Manager in decision-making by providing accurate data and research.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Reviewed incoming correspondence for the General Manager's attention, prioritizing urgent matters for swift resolution.
- Proactively anticipated the General Manager's needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
- Managed and organized executive calendar to maximize time utilization and ensure timely attendance at important meetings.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company by managing budgets, scheduling appointments and organizing itinerary.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files and updated spreadsheets to support the General Manager.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Online Business Owner
SplashOfSilver
07.2012 - 02.2016
- Boosted online sales by implementing effective marketing strategies and optimizing website content.
- Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
- Created engaging social media content to increase brand awareness and attract new customers.
- Developed successful email campaigns to engage subscribers and drive repeat business.
- Provided exceptional customer service, resolving issues promptly and fostering long-term client loyalty.
- Monitored industry trends to stay ahead of competitors and capitalize on emerging opportunities.
- Continuously assessed progress towards established business objectives by analyzing financial and performance data, making appropriate adjustments as needed.
- Expanded product offerings based on market research and customer feedback, driving revenue growth.
- Collaborated with web designers to create an aesthetically pleasing and user-friendly website, enhancing the overall customer experience.
- Analyzed web analytics data to make informed decisions about marketing strategies and website improvements.
- Managed financial aspects of the business, including budgeting, expense tracking, and tax preparation, ensuring profitability.
- Streamlined order fulfillment processes for faster shipping times, improving customer satisfaction rates.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed targeted promotions to boost sales during slow periods or seasonal fluctuations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Photographer
Self-Employed
04.2010 - 08.2012
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Streamlined photo editing process, improving turnaround time and overall efficiency.
- Captured captivating images for marketing campaigns, boosting brand visibility and engagement.
- Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
- Expanded business clientele through professional networking and exceptional customer service.
- Developed long and short-term business needs while driving customer feedback for process improvements.
- Collaborated with other photographers and videographers to capture special events.
Education
GED -
Greene County High School
Jefferson, IA05.2006
Skills
- File Organization
- Office Management
- Data Entry Proficiency
- Document Preparation
- Scheduling and Calendar Management
- Expense Tracking
- Project Planning
- Event Coordination
- Multitasking and Time Management
- Fast Learner
- Microsoft Office
- Excel Spreadsheets
Timeline
Secretary to the General Manager
Luke's Tree Care
03.2018 - 06.2022
Online Business Owner
SplashOfSilver
07.2012 - 02.2016
Photographer
Self-Employed
04.2010 - 08.2012
GED -
Greene County High School