Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Lindsey Wollschleger

East Rochester,New York

Summary

Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.

Overview

21
21
years of professional experience

Work History

Associate Director of Residential Operations

Heritage Christian Services, INC.
09.2017 - Current
  • Responsible for working collaboratively with other departments in taking a systems approach to collecting, reporting, measuring, and analyzing important business data to inform certified residential decisions, practices and policies.
  • Responsible for the ongoing professional development, oversight, and supervision of the Residence Managers and their teams.
  • Responsible for oversight of regulatory compliance and billing. Developed compliance training for the Residential Department.
  • Chairperson for the Vacancy Screening Committee. Evaluate community need and assess current vacancies. Work collaboratively with members of the Vacancy Committee, streamline internal communication and external communication related to vacancies.
  • Provides guidance to the Residence Managers to reference and comply with Agency policies and the Employee Handbook and Supervisor’s Manual to maintain consistency in practices.
  • Takes initiative and ownership for the HCS Compass process as it relates to the Residential IRA program. Works alongside the Residential Managers and key stakeholders in implementation and monitoring of compass tools. Supports the Residence Manager with the creation of CIPs and remediation of unmet standards. Provides oversight and education as needed. Attend validation visits and respond to deficiencies/recommendations from OPWDD. Created the follow up documents for the Residential COMPASS Tools.

Residence Manager

Heritage Christian Services, INC.
09.2014 - 09.2017
  • Assures employees participate in Agency required and OPWDD mandated training.
  • Reduced staff turnover by fostering a supportive and comfortable working environment.
  • Supported personal needs of residents dealing with diverse conditions..
  • Streamlined daily operations for improved efficiency, prioritizing tasks and delegating responsibilities to staff members.
  • Promoted positive relations between residents and staff, staff and families, and staff and clinicians.
  • Maintained accurate records of all resident information, ensuring confidentiality and adherence to privacy regulations.
  • Support employees in the creation and implementation of their development plan; after three months and annually thereafter. Professional leadership development within the team. Promoting managers within the home.

Medical Liaison

Heritage Christian Services, INC.
01.2011 - 09.2014
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained extensive knowledge in data entry, analysis and reporting. Created tools and resources to track medical appointments and necessary follow up.
  • Developed strong communication and organizational skills.
  • Created a generalized Medical Liaison training for all staff in the position.
  • Strengthened communication skills through regular interactions with others. Maintaining positive and consistent communication between physician’s office, other clinicians, and families, in conjunction with the RN.
  • Schedule and assist individuals with medical appointments. Communicate medical information to team members, clinical staff, and family members as directed by site RN.
  • Development and training of others in the area of medication administration and reporting.


Residence Manager

Heritage Christian Services, INC.
10.2002 - 01.2011
  • Managed employee performance by clearly defining job responsibilities and standards, providing clear, thorough, and timely feedback; and addressing performance problems promptly.
  • Ensured self and staff understand the Agency’s mission, vision, values and workplace priorities; and their relationship to each employee’s work.
  • Developed and oversees implementation of individuals' program plans, including but not limited to: habilitation plans, behavior support plans, individual plans of protection, and individual service plans focused on assisting in improving their quality of life in a way that has meaning for each of them.
  • Reduced resident turnover by fostering a supportive and comfortable living environment.

Education

Bachelor of Arts - Community And Human Services

SUNY Empire State University
Saratoga Springs, NY
05.2024

Skills

  • Microsoft Word
  • Teamwork
  • Team Collaboration and Leadership
  • Project Management
  • Analytical Thinking
  • Training and Development
  • Corporate Communications
  • Work Planning and Prioritization
  • Critical Thinking
  • Process Improvement
  • Customer Relationship Management

Additional Information

I am committed to creating and maintaining a welcoming, inclusive, diverse, and equitable and accessible environment for those that we support and our workforce. I am passionate about my own personal and professional growth and am committed to be a life long learner in all areas. I am resilient and strive for excellence in all that I do. I take pride in the work that we do and stand by Heritage Christian Service's Mission Statement.

Timeline

Associate Director of Residential Operations

Heritage Christian Services, INC.
09.2017 - Current

Residence Manager

Heritage Christian Services, INC.
09.2014 - 09.2017

Medical Liaison

Heritage Christian Services, INC.
01.2011 - 09.2014

Residence Manager

Heritage Christian Services, INC.
10.2002 - 01.2011

Bachelor of Arts - Community And Human Services

SUNY Empire State University

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Lindsey Wollschleger