Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

LINDSEY WRIGHT

Dallas,TX

Summary

Results-driven client success leader with a proven record of delivering exceptional results through the development, implementation, and maintenance of client-centric systems and strategies. Growth-focused performer who excels at coaching and inspiring teams to consistently delight clients and exceed expectations. Quality-minded contributor who is an expert at creating and executing continually improving operations, policies, and procedures. Coach, consultant, and product expert with a wealth of knowledge. Background in executive leadership guiding strategic initiatives to enhance operational efficiency and foster organizational growth. Demonstrated expertise in leadership and strategic planning sets me apart as a knowledgeable leader. Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs, well-equipped to tackle any challenge. Extensive experience in strategic leadership and operational excellence with a proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement make me an invaluable asset. Adaptable and reliable, consistently achieving high-impact results in dynamic environments. Ready for challenges and focused on meeting future demands, prepared to make a significant impact in any role undertaken.

Overview

17
17
years of professional experience

Work History

Vice President of Client Success

Matrix Medical Network
02.2023 - Current
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Represented organization at industry conferences and events.
  • Established and directed successful programs focused on [Area].

Director Client Success

Straviso
01.2021 - 02.2023
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.

Senior Director, Client Success

SIGNIFY HEALTH
01.2019 - 01.2020
  • Company Overview: Formerly CenseoHealth
  • Led team in the execution of business-critical functions for delivery and retention
  • Developed market comparisons and trend analyses
  • Implemented new products and rates with internal and external partners
  • Created strategies and operating practices to keep projects advancing
  • Supported cross-functional business improvement initiatives based on data insights
  • Promoted twice in 8 years to increasing levels of responsibility for one of Dallas’ Top 10 Fastest Growing Companies
  • Advanced rapid revenue growth: added 20 clients during merger and acquisition, retained clients, and grew revenue despite changeover
  • Additionally, onboarded 4 new clients in 2020 while maintaining high rates of account retention via design and institution of processes based on customer-defined challenges and audit requirements
  • Served as IT Operations Liaison, prioritizing work based on customer needs
  • Collaborated on setup of Jira Service Desk in alignment with client requirements, monitoring SLA’s and reporting dashboards to keep projects on track
  • Consistently maintained Net Promoter Score (NPS) customer satisfaction ratings of 86+
  • Saved 100+ man-hours/mo
  • By automating data processing functions
  • Led seamless integration of 5 new team members as part of merger to support complex business integration and operational overhaul
  • Earned recognition as CenseoHealth’s Most Valuable Client Success Performer, and Signify Health’s Core Value 'Purposeful' award
  • Formerly CenseoHealth
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.

Director, Client Success

CENSEOHEALTH
01.2013 - 01.2019

Manager, Client Services

CENSEOHEALTH
01.2012 - 01.2013
  • Led team in the execution of business-critical functions for delivery and retention
  • Developed market comparisons and trend analyses
  • Implemented new products and rates with internal and external partners
  • Created strategies and operating practices to keep projects advancing
  • Supported cross-functional business improvement initiatives based on data insights

Account Manager, Business Integrated Solutions

AT&T
01.2008 - 01.2011
  • Executed sales functions to drive growth and profitability via cold calling, networking, and referrals
  • Maintained current, in-depth product and service knowledge on solutions, rate plans, and sales strategies
  • Built and maintained C-level relationships, delivered presentations, and developed proposals with a strong focus on ROI
  • Cultivated long-term client alliances, ensuring attainment of performance objectives for multiple accounts
  • Exceeded 2011 sales goals by 118%
  • Executed thorough follow-up after additional services were added: assisted with set up to ensure seamless transitions, and checked in after the first billing cycle to respond to any questions or billing discrepancies
  • Performed Monthly or Quarterly reviews with clients, depending on size, to address account needs and/or pitch additional service offerings
  • Served as liaison between clients and account management resources
  • Recognized in 2010 as TN/KY Small Business Top Account Manager for exceeding sales goals by 141%

Education

Bachelor of Science - Child and Family Development

GEORGIA SOUTHERN UNIVERSITY

Skills

  • Team Leadership
  • Critical Thinking
  • Coaching and Mentoring
  • Complex Problem-Solving
  • Client Relationship Building
  • Strategic Planning
  • Results-Driven
  • Process Improvement
  • Negotiation and Persuasion
  • Training and Mentoring
  • Staff Development
  • Contract Negotiation
  • Critical Thinking

Training

  • LEAD: Leadership Challenge, Signify Health
  • Leadership Development Program, AT&T

Timeline

Vice President of Client Success

Matrix Medical Network
02.2023 - Current

Director Client Success

Straviso
01.2021 - 02.2023

Senior Director, Client Success

SIGNIFY HEALTH
01.2019 - 01.2020

Director, Client Success

CENSEOHEALTH
01.2013 - 01.2019

Manager, Client Services

CENSEOHEALTH
01.2012 - 01.2013

Account Manager, Business Integrated Solutions

AT&T
01.2008 - 01.2011

Bachelor of Science - Child and Family Development

GEORGIA SOUTHERN UNIVERSITY
LINDSEY WRIGHT