Lindsey Young
Chesapeake,VA
Summary
Knowledgeable business professional with proven track record in managing front office operations and ensuring seamless client experiences. Efficiently coordinated team schedules and handled administrative tasks to enhance operational efficiency. Demonstrated leadership and communication skills to foster collaborative work environment.
Overview
9
9
years of professional experience
Work History
Office Lead
Chesapeake Public Schools
08.2023 - Current
- Improved office satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from parents and staff members.
- Completed bi-weekly payroll for employees.
- Processed Worker's Compensation claims effectively and accurately to ensure timely processing.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Handled sensitive student information discretely, adhering to strict confidentiality protocols at all times.
- Composed weekly newsletters to staff members and parents tp ensure communication is received accurately and in a timely matter.
- Oversaw appointment scheduling and itinerary coordination for administration.
Mortgage Loan Processor
Truist Bank
06.2021 - 08.2023
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Communicated with originator and applicant concerning progress of loan file.
Relationship Manager
Bank of America
08.2015 - 06.2021
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06-2010
Skills
- Exceptional communication
- Strong leadership
- Maintaining confidentiality
- Customer service expertise
- Sensitive information handling
- Experience with Payroll
- Workers compensation claims knowledge
- Loan Processing
- Google Sheets
- Google Drive Collaboration
- Google Docs knowledge
Timeline
Office Lead
Chesapeake Public Schools
08.2023 - Current
Mortgage Loan Processor
Truist Bank
06.2021 - 08.2023
Relationship Manager
Bank of America
08.2015 - 06.2021
High School Diploma -
Indian River High School
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