Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LINDSEY ZORICHAK

Mentor ,OH

Summary

Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Claims Administrative Assistant

Progressive
03.2024 - Current
  • Serves as a liaison between adjusters, and other internal departments to ensure seamless communication throughout the claims process.
  • Supports the Fleet department as a loan-in liaison and facilitates training materials for an existing process, contributing to a more knowledgeable workflow process.
  • Managed multiple priorities effectively, ensuring timely completion of all assigned tasks within the claims administration process.
  • Makes contact with insurance carriers to file claims on policies.
  • Contributes to a positive work environment by collaborating with colleagues.
  • Contributes to a culture of continuous improvement by actively participating in team meetings, sharing insights, and seeking feedback on overall performance.

Treasurer & Secretary (Volunteer)

Mentor Youth Wrestling Club
10.2021 - Current
  • Successfully organizes and maintains annual fundraisers increasing profits and revenue by 10k annually
  • Reconciled monthly statements, invoices, and expense accounts, keeping records accurate, and current.
  • Developed and maintained internal control systems.
  • Implemented strategies to improve organizational financial performance.
  • Enhanced financial stability by developing comprehensive budgeting and forecasting models.
  • Reduced operating costs by identifying and implementing cost-saving measures across the organization.
  • Collaborated with cross-functional teams to support strategic projects, contributing to overall organizational success.
  • Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.

Chief Executive Assistant

Squared Away
02.2022 - 10.2023
  • Established team priorities, and maintained executives schedules.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Collaborated effectively with cross-functional teams to achieve shared goals promptly.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries for multiple C-Suite Executives.
  • Enhanced company reputation by developing strong relationships with clients, vendors, and industry leaders.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Planned and coordinated multiple logistics and materials for off-site events and parties.

Account Service Representative

Blue Shield of Ca
01.2012 - 06.2017


  • Cultivated strong relationships with clients to maintain long-term business partnerships and high retention rates.
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
  • Worked closely with sales team members, providing account insights and supporting the development of new business proposals.
  • Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
  • Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
  • Played a significant role in increasing referral rates by delivering outstanding service that led clients to recommend our company to others.
  • Identified upsell opportunities by analyzing client needs and proactively offering tailored solutions, driving revenue growth.

Customer Service Representative

Blue Shield of Ca
05.2008 - 01.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Bachelor of Science (B.S.), Business Administration -

Southern New Hampshire University

Associate of Art (A.A) -

Golden West College

Skills

  • Strong Versatility
  • Adapt to new processes quickly
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service
  • Multitasking
  • Organizing and Prioritizing Work
  • Excellent Communication
  • Attention to Detail
  • Adaptability and Flexibility
  • Self Motivation
  • Time management abilities
  • Collaborative relationships
  • Critical Thinking
  • Written Communication
  • Interpersonal Communication

Certification

Ohio Dept of Insurance, Accident & Health, Life, 1509317

Ohio Public Notary, Exp: 08/2029

Timeline

Claims Administrative Assistant

Progressive
03.2024 - Current

Chief Executive Assistant

Squared Away
02.2022 - 10.2023

Treasurer & Secretary (Volunteer)

Mentor Youth Wrestling Club
10.2021 - Current

Account Service Representative

Blue Shield of Ca
01.2012 - 06.2017

Customer Service Representative

Blue Shield of Ca
05.2008 - 01.2012

Bachelor of Science (B.S.), Business Administration -

Southern New Hampshire University

Associate of Art (A.A) -

Golden West College
LINDSEY ZORICHAK