Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LINDSEY B KLATT

Cheyenne,USA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities in both medical and retail settings.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Optometric Technician

A New Concept Optical & Eyecare
09.2022 - Current
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Observed pupils, visual acuteness and extra-ocular movements to check patient status.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Prepared patients and administered basic eye exam tests.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Educated patients on conditions, explaining treatment options and possible medication side effects.
  • Organized and updated patient charts to incorporate insurance carrier changes.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions.
  • Took anatomical or functional ocular measurements of eye or surrounding tissue.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.

Ophthalmic Technician

Rockaway Beach Optometry
08.2021 - 09.2022
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Observed pupils, visual acuteness and extra-ocular movements to check patient status.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Prepared patients and administered basic eye exam tests.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Educated patients on conditions, explaining treatment options and possible medication side effects.
  • Organized and updated patient charts to incorporate insurance carrier changes.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions.
  • Took anatomical or functional ocular measurements of eye or surrounding tissue.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Managed patient records using electronic health record (EHR) systems to ensure accuracy and confidentiality.
  • Led initiatives to maintain compliance with health regulations and best practices for ophthalmic technology usage.
  • Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
  • Demonstrated excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.

Multi-Purpose Clerk

Safeway
03.2021 - 08.2021
  • Assisted with payment processing and investigating variances in cash amounts.
  • Contacted customers about changes or updates in accounts and communicated potential problems.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Answered multi-line telephone system and routed calls to appropriate personnel.

Customer Service Specialist

Target
05.2020 - 11.2020
  • Led team engaged in delivering assistance to customer service department on daily basis.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Uphold strict quality control policies and procedures during customer interactions.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Relayed productive customer feedback to marketing teams.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained new employees on procedures and policies to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Delivered exceptional customer service, resolving inquiries and enhancing satisfaction through effective communication.
  • Handled customer complaints with empathy, providing timely solutions that improved overall customer experience.

Customer Service Representative

Marshalls
10.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Manager of Operations

AAFES
08.2017 - 08.2019
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Investigated and resolved departmental non-conformances.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Accounting Technician

USAF
08.2016 - 08.2017
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Screened company accounts receivable, accounts payable, payroll processing and general ledger transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Completed bi-weekly payroll for company employees.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Processed financial transactions with accuracy to ensure compliance with regulations.

Assistant Store Manager

AAFES
06.2014 - 08.2016
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Line Cook

JR Rockers
08.2010 - 06.2014
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Managed relationships and negotiating prices with vendors for ingredients and equipment.

Cashier

AAFES
01.2006 - 04.2009
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Lifeguard

USAF
05.2005 - 09.2006
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Checked pool and surrounding areas for hazardous conditions.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Saved distressed persons using rescue techniques and equipment.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.

Education

High School Diploma -

Larimore High School
Larimore, ND

Skills

  • Intake Management
  • Credit Card Payment Processing
  • Appointment scheduling
  • Chart Documentation
  • Patient Relations
  • Telephone skills
  • HIPAA compliance
  • Insurance verification

Certification

First Aid/CPR Certified

Timeline

Optometric Technician

A New Concept Optical & Eyecare
09.2022 - Current

Ophthalmic Technician

Rockaway Beach Optometry
08.2021 - 09.2022

Multi-Purpose Clerk

Safeway
03.2021 - 08.2021

Customer Service Specialist

Target
05.2020 - 11.2020

Customer Service Representative

Marshalls
10.2019 - 03.2020

Manager of Operations

AAFES
08.2017 - 08.2019

Accounting Technician

USAF
08.2016 - 08.2017

Assistant Store Manager

AAFES
06.2014 - 08.2016

Line Cook

JR Rockers
08.2010 - 06.2014

Cashier

AAFES
01.2006 - 04.2009

Lifeguard

USAF
05.2005 - 09.2006

High School Diploma -

Larimore High School

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