Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lindsey Doughan

Winston-Salem,NC

Summary

Certified Telecommunicator who is focused, organized, and detail-oriented. Has an excellent reputation as a dedicated, honest and hardworking individual with the ability to handle multiple projects while maintaining a high degree of accuracy.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Police Telecommunicator

University Of North Carolina At Greensboro
08.2019 - Current
  • Efficiently prioritizing and dispatching calls to appropriate personnel in order to improve police response times.
  • Aiding in the enhancement of public safety by accurately documenting details of incidents and maintaining records in the system.
  • Supporting officers in the field and other staff members with timely retrieval of information, facilitating their ability to make informed decisions.
  • Monitoring fire, burglary, and distress alarms to ensure the appropriate responders are dispatched.
  • Assisting in criminal investigations by utilizing software and closed-circuit television.

Police Officer Trainee

Winston-Salem Police Department
12.2018 - 03.2019
  • Complete required training to be certified as Law Enforcement Officer.

Dispatcher

AAA Towmark
10.2016 - 11.2018
  • Improved response times by dispatching appropriate service providers in a timely manner.
  • Enhanced customer satisfaction by informing members of the estimated time of arrival for their service request.
  • Compiled numerical data representing call volume for the entire AAA Carolinas Roadside Service company.
  • Provided exceptional customer service to members while remaining calm and empathetic during emergencies.

Public Safety Officer

Novant Health Matthews Medical Center
09.2014 - 09.2016
  • Detected suspicious activities, watched for criminal acts and rule infractions.
  • Circulated among visitors, patrons and employees to preserve order, protect property and visibly deter criminal or suspicious activity.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Performed surveillance of suspects using cameras and video playback.
  • Enforced all Novant Health policies and procedures as well as all federal, state and local laws.

Customer Service Representative

International Minute Press
07.2014 - 09.2014
  • Improved customer satisfaction by answering phones and responding to emails in a timely manner.
  • Assisted customers with submitting orders online and over the phone and contacted customers when orders were complete.
  • Organized completed projects to create a more efficient system for customer distribution.

Housekeeper

Western Carolina University
04.2012 - 07.2014
  • Maintained safe and healthy environments by cleaning offices, classrooms, bathrooms and common areas.
  • Ensured property was protected by securing buildings and classrooms.
  • Assisted in keeping bathrooms and public areas stocked and clean during university events.

Deli Clerk

Ingles Markets Inc
06.2009 - 03.2012
  • Elevated customer satisfaction by delivering exceptional service and maintaining an organized and clean production area.
  • Accurately measured, weighed, sliced, and packaged deli products according to customer requests while also minimizing waste.
  • Ensured deli cases were stocked and fresh during downtime.
  • Replenished serving stations with fresh food and cleaned up spills.

Softball Manager

Western Carolina University
08.2006 - 05.2009
  • Assisted team in preparation for games and practice by ensuring equipment was properly set up and in working order.
  • Videotaped games and maintained scoring records as requested.
  • Ensured all uniforms were clean and in good condition.
  • Aided coaching staff with video playback programs, running drills with players, and ensuring all practice goals were met.

Education

Bachelor of Science - Criminal Justice

Western Carolina University
Cullowhee, NC
05.2009

Skills

  • Adaptability and Flexibility
  • Attention to Detail
  • Basic Life Support BLS
  • Computer-Aided Dispatching
  • Computer Skills
  • Confidentiality
  • Critical Thinking
  • Documentation and Reporting
  • NCIC Database
  • Professionalism

Certification

Telecommunicator Certification

Authority of North Carolina Sheriff's Training and Standards Division

June 18, 2021


Notary Public

Authority of North Carolina Department of The Secretary of State

January 7, 2021


Crisis Intervention Certificate

Authority of Greensboro Police Department, NAMI and Sandhills Center

October 9, 2020

Timeline

Police Telecommunicator

University Of North Carolina At Greensboro
08.2019 - Current

Police Officer Trainee

Winston-Salem Police Department
12.2018 - 03.2019

Dispatcher

AAA Towmark
10.2016 - 11.2018

Public Safety Officer

Novant Health Matthews Medical Center
09.2014 - 09.2016

Customer Service Representative

International Minute Press
07.2014 - 09.2014

Housekeeper

Western Carolina University
04.2012 - 07.2014

Deli Clerk

Ingles Markets Inc
06.2009 - 03.2012

Softball Manager

Western Carolina University
08.2006 - 05.2009

Bachelor of Science - Criminal Justice

Western Carolina University
Lindsey Doughan