Lindsey Doughan
Winston-Salem,NC
Summary
Certified Telecommunicator who is focused, organized, and detail-oriented. Has an excellent reputation as a dedicated, honest and hardworking individual with the ability to handle multiple projects while maintaining a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Police Telecommunicator
University Of North Carolina At Greensboro
08.2019 - Current
- Efficiently prioritizing and dispatching calls to appropriate personnel in order to improve police response times.
- Aiding in the enhancement of public safety by accurately documenting details of incidents and maintaining records in the system.
- Supporting officers in the field and other staff members with timely retrieval of information, facilitating their ability to make informed decisions.
- Monitoring fire, burglary, and distress alarms to ensure the appropriate responders are dispatched.
- Assisting in criminal investigations by utilizing software and closed-circuit television.
Police Officer Trainee
Winston-Salem Police Department
12.2018 - 03.2019
- Complete required training to be certified as Law Enforcement Officer.
Dispatcher
AAA Towmark
10.2016 - 11.2018
- Improved response times by dispatching appropriate service providers in a timely manner.
- Enhanced customer satisfaction by informing members of the estimated time of arrival for their service request.
- Compiled numerical data representing call volume for the entire AAA Carolinas Roadside Service company.
- Provided exceptional customer service to members while remaining calm and empathetic during emergencies.
Public Safety Officer
Novant Health Matthews Medical Center
09.2014 - 09.2016
- Detected suspicious activities, watched for criminal acts and rule infractions.
- Circulated among visitors, patrons and employees to preserve order, protect property and visibly deter criminal or suspicious activity.
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Performed surveillance of suspects using cameras and video playback.
- Enforced all Novant Health policies and procedures as well as all federal, state and local laws.
Customer Service Representative
International Minute Press
07.2014 - 09.2014
- Improved customer satisfaction by answering phones and responding to emails in a timely manner.
- Assisted customers with submitting orders online and over the phone and contacted customers when orders were complete.
- Organized completed projects to create a more efficient system for customer distribution.
Housekeeper
Western Carolina University
04.2012 - 07.2014
- Maintained safe and healthy environments by cleaning offices, classrooms, bathrooms and common areas.
- Ensured property was protected by securing buildings and classrooms.
- Assisted in keeping bathrooms and public areas stocked and clean during university events.
Deli Clerk
Ingles Markets Inc
06.2009 - 03.2012
- Elevated customer satisfaction by delivering exceptional service and maintaining an organized and clean production area.
- Accurately measured, weighed, sliced, and packaged deli products according to customer requests while also minimizing waste.
- Ensured deli cases were stocked and fresh during downtime.
- Replenished serving stations with fresh food and cleaned up spills.
Softball Manager
Western Carolina University
08.2006 - 05.2009
- Assisted team in preparation for games and practice by ensuring equipment was properly set up and in working order.
- Videotaped games and maintained scoring records as requested.
- Ensured all uniforms were clean and in good condition.
- Aided coaching staff with video playback programs, running drills with players, and ensuring all practice goals were met.
Education
Bachelor of Science - Criminal Justice
Western Carolina University
Cullowhee, NC05.2009
Skills
- Adaptability and Flexibility
- Attention to Detail
- Basic Life Support BLS
- Computer-Aided Dispatching
- Computer Skills
- Confidentiality
- Critical Thinking
- Documentation and Reporting
- NCIC Database
- Professionalism
Certification
Telecommunicator Certification
Authority of North Carolina Sheriff's Training and Standards Division
June 18, 2021
Notary Public
Authority of North Carolina Department of The Secretary of State
January 7, 2021
Crisis Intervention Certificate
Authority of Greensboro Police Department, NAMI and Sandhills Center
October 9, 2020
Timeline
Police Telecommunicator
University Of North Carolina At Greensboro
08.2019 - Current
Police Officer Trainee
Winston-Salem Police Department
12.2018 - 03.2019
Dispatcher
AAA Towmark
10.2016 - 11.2018
Public Safety Officer
Novant Health Matthews Medical Center
09.2014 - 09.2016
Customer Service Representative
International Minute Press
07.2014 - 09.2014
Housekeeper
Western Carolina University
04.2012 - 07.2014
Deli Clerk
Ingles Markets Inc
06.2009 - 03.2012
Softball Manager
Western Carolina University
08.2006 - 05.2009
Bachelor of Science - Criminal Justice
Western Carolina University