LINDSEY C. MCCARTHY

Symplast provides an all-in-one solution for the aesthetics industry, offering a comprehensive platform that includes Electronic Medical Records (EMR), Customer Relationship Management (CRM), AI-driven features, and Wellness Management tools. Their software is designed to streamline operations, enhance patient care, and drive business growth for medical practices, including plastic surgery centers, medical spas, wellness centers, and other aesthetic-focused businesses

• Conducted product demonstrations to showcase EMR, CRM, and AI software capabilities to prospective clients in the aesthetics space, including Plastic Surgery Centers, Plastic Surgery Offices, Medical Spas, Wellness Centers, and more.
• Guided prospects through innovative AI features, highlighting how they enhance operational efficiency and improve patient care.
• Served as a subject matter expert on EMR and AI technologies, providing in-depth knowledge to clients and internal teams.
• Attend and lead aesthetic conferences, representing the company and engaging with industry professionals.
• Led the full 360 sales process from prospecting and lead generation through to closing deals, consistently meeting or exceeding sales targets.
• Gained new business through cold calls, drop-ins, and outreach to key decision-makers within target accounts.
• Tailored value propositions to meet the unique needs of Plastic Surgery Centers and Med Spas, driving customer engagement and sales.
• Collaborated with cross-functional teams (Practice Analysts, Marketing, Senior Leadership) to identify and capitalize on sales opportunities.
• Led execution of national, regional, and local promotional campaigns to stimulate growth within target markets.
• Conducted consultative sales meetings with Plastic Surgeons, Med Spa owners, and staff to identify solutions and drive product adoption.
• Managed expense budgets effectively, ensuring cost-efficient operations and adherence to financial guidelines.
• Built and maintained strong, lasting relationships with clients to foster loyalty and long-term business.
• Demonstrated expert-level product knowledge and effectively communicated key benefits to both customers and internal teams.
• Highlight: First person in the company to close deals that were drop in visits.

• Health Care Advisors are the face of BayCare Health plans.
• Responsible for prospecting and selling BayCare Plus Medicare Advantage plans to Medicare community.
• Visiting doctor offices and hospitals to build relationships.
• Following organizational processes and policies to respond to marketing prospects.
• Self-generating prospects.
• Developing relationships with assigned in-network providers.
• Partnering with local community organizations, organizing, and attending local events to promote plan, and achieve sales goals.
• Working with potential beneficiary's telephonically and in-person.
• Attend sales events.
• Adhere to all regulations set forth by CMS and maintain BayCare’s values and ethical standards.
• Highlights: Sold over 100 policies during AEP.

• Experienced consultant with expertise in Cerner Millennium, FirstNet, SurgiNet, RadNet, PowerChart, CareAware, and Patient Accounting.
• Consulted with clients to optimize service line workflows and addressed interdependencies and decision-making impacts, particularly in ambulatory settings.
• Provided strategic guidance and oversight to stakeholders, ensuring alignment with business goals and technical needs.
• Led engaging product demonstrations on Cerner solutions, showcasing system capabilities and benefits.
• Mitigated risks and resolved issues during solution deployment, driving process improvements and efficient workflows.
• Facilitated client meetings, driving the development and configuration of customized solutions to meet specific workflow requirements.
• Delivered thoughtful recommendations to clients based on best practices and system capabilities.
• Led internal teams on key initiatives, reinforcing strategies and fostering a culture of collaboration and effective communication.
• Collaborated with configuration teams to build and tailor software within Cerner Millennium, ensuring seamless integration and user satisfaction.

Key Skills:

• Process Improvement | Management Consulting | Problem Solving | Workflow Optimization
• Solution Design & Implementation | Client Relationship Management | Stakeholder Communication

Highlights:

• Achieved a 95%+ score on all training exams, demonstrating strong product and process expertise.
• Managed relationships with 6+ clients simultaneously, delivering tailored solutions and ensuring successful outcomes.

• Advise clients on all their health insurance options.
• Specialize in selling private insurance (United Healthcare PPO).
• Guide clients through medical claims.
• Sell individual/group insurance plans.
• Manage small team of individuals that help source new potential clients.
• Highlights: Sold over 100k worth of policies within first 13 weeks.
• Hit quota every week.
• Received license in 17 different states.

• Complete initial and follow-up calls on prospective leads via inbound and outbound calls/dialer to include identifying and resolving customer concerns within process.
• Articulate features and benefits of Purewick system including knowledge of all aspects of use and maintenance of equipment.
• Maintain departmental call volume requirements to include inbound and outbound calls.
• Maintain high level of professionalism on every call and provide excellent customer service to all Liberator customers.
• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
• Highlights: Sold more than 15 devices every week.
• Always hit quota.
• Recognized for good customer service.
• Great quality reviews.

• Provide support to projects and initiatives within IT organizations through customized IT services and flexible talent delivery options.
• Working with companies to create customized solutions to solve IT challenges.
• Ensuring clients receive excellent support and customer service.
• Providing clients with knowledge around national staffing trends, info on local Tampa candidate market, and staffing and IT solutions expertise.
• Discussing IT initiatives and challenges with clients to assess what solutions are available to help them complete their projects on-time and within budget.
• Highlights: Signed on 5 new accounts (started with 0).
• Hit quota every week.