Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic
Lindsey D Nguyen

Lindsey D Nguyen

Tellico Plains,TN

Summary

Results-driven professional with over 10 years of experience in the service industry and administration. Known for delivering exceptional service with precision and enthusiasm. Demonstrates independent thinking, courage, and urgency in every project. Quick to respond to inquiries via Zoom chat and meetings with a positive attitude and adaptability. Committed to contributing to the success of current employer while actively seeking opportunities for professional growth.

Overview

21
21
years of professional experience

Work History

Server/Trainer

Aubreys Restaurant Inc.
08.2024 - Current
  • Trained new servers on menu knowledge and customer service protocols.
  • Provided ongoing mentorship and support to improve server performance and efficiency.
  • Evaluated training outcomes to refine methods and enhance overall team effectiveness.

Enrollment Services Supervisor

Stride K12
04.2020 - 07.2023
  • Utilized active listening skills to quickly resolve problems and escalations, coach to enhance quality assurance, and boost morale.
  • Managed daily operations within a work-from-home office environment by supporting continuous delivery of excellent services, care, attention to detail, and communication .
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Supervised a team of up to 20 enrollment consultants, promoting positive work environment through effective communication, active engagement, and hands-on assistance.

Enrollment Representative

K12
05.2017 - 04.2020
  • Handled new enrollments by entering customer data and reviewing information to ensure accuracy.
  • Listened to and understood customer's needs, explained and discussed options and outlined best-fit services while being understanding and empathetic.
  • Managed and updated student records.
  • Developed and implemented successful scripts and call flows for consistent approach.
  • Communicated program policies and enforced each while maintaining a high level of quality assurance.
  • Specifically chosen to train new enrollment team members in policies and procedures.

Bartender/Team Leader

Shuck Raw Bar
07.2014 - 09.2016
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports for management.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Collected and organized daily till totals and tips.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Monitored daily checklists and side worksheets to keep myself and other bar staff members on task.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Started leadership training/card holder in recognition of strong work ethic and provided exceptional customer service.

Server/Trainer

Aubrey's Restaurant
05.2004 - 02.2014
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Worked directly with servers for more than 2 shifts during training process.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Multitasked effectively to deliver menu items to guests.
  • Developed training program to improve menu knowledge of new hires.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.

Education

Bachelor of Arts - Sociology/Criminal Justice

The University of Tennessee - Knoxville
Knoxville, TN
12.2005

Skills

  • Active listening
  • Problem resolution/Project planning
  • Time management
  • Computer skills including knowledge in Salesforce, Five9, Calabrio, Verint, Totalview Enrollment, Excel, Microsoft, Outlook, and Zoom

Education and Training

other

Work Type

Full TimePart TimeGig WorkContract WorkInternship

Work Location

RemoteOn-SiteHybrid

Timeline

Server/Trainer

Aubreys Restaurant Inc.
08.2024 - Current

Enrollment Services Supervisor

Stride K12
04.2020 - 07.2023

Enrollment Representative

K12
05.2017 - 04.2020

Bartender/Team Leader

Shuck Raw Bar
07.2014 - 09.2016

Server/Trainer

Aubrey's Restaurant
05.2004 - 02.2014

Bachelor of Arts - Sociology/Criminal Justice

The University of Tennessee - Knoxville

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