Lindsey Gillem
Richmond,MI
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Executive Assistant
GreenCo. Cleaning
02.2019 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Filed paperwork and organized computer-based information.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled confidential and sensitive information with discretion and tact
Cocktail Waitress
Buffalo Wild Wings
03.2019 - 07.2021
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Checked identification for minimum age for sale of alcoholic beverages.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of 10+ - person wait staff who attended to specific needs of countless customers daily for sports bar restaurant with social relevancy and intentionality
Education
Certified Nail Technician - Nail Technician
Michigan College of Beauty
Troy, MI01.2017
High School Diploma -
Romeo High School
Romeo, MI05.2009
Skills
- Advanced MS Office Suite Proficiency/Type 60 WPM
- Proper Phone Etiquette
- Information Confidentiality
- Workflow Improvements
- Customer Needs Assessments
- Front of House Display Creation
- Knowledge of Identification Regulations
- Customer Complaint Resolution
- Servsafe Certified
- Health Code Requirements
Timeline
Cocktail Waitress
Buffalo Wild Wings
03.2019 - 07.2021
Executive Assistant
GreenCo. Cleaning
02.2019 - Current
Certified Nail Technician - Nail Technician
Michigan College of Beauty
High School Diploma -
Romeo High School
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