- Gardening
- Community Cleanup
- Avid Reader
- Learning new cooking techniques and expanding my culinary skills
- Cooking
- Music
- I like working with my hands and fixing things
- Drawing and Painting
- Passionate about balancing physical health with mental and emotional wellness
Jaida Gbawar
Spring,TX
Summary
Diligent with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
10.2022 - 08.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Cashier
Taco Bell
07.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Learned duties for various positions and provided backup at key times.
Cashier
CEFCO Convenience Stores
03.2020 - 07.2020
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Team Member
KFC
08.2017 - 05.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High school diploma -
Gladewater High School
Gladewater, TX05.2019
Skills
- Cash register
- Cash handling
- Customer service
- Customer service focus
- Telemarketing
- Problem-solving
- Onboarding Training
- Restaurant experience
- Workplace safety
- Organizational skills
- Microsoft Word
- Team management
- Heavy lifting
- Inventory management
- Quality control
Certification
Driver's License
Assessments
- Verbal communication, Proficient, 09/01/22
- Customer focus & orientation, Proficient, 03/01/22
- Cooking skills: Basic food preparation, Proficient, 01/01/23
- Cleaner fit, Proficient, 04/01/24
- Administrative assistant/receptionist, Proficient, 06/01/23
- Front desk agent (hotel), Proficient, 05/01/23
- Work style: Reliability, Proficient, 11/01/23
- Work style: Reliability, Proficient, 01/01/23
Interests
Timeline
Shift Manager
Taco Bell
10.2022 - 08.2024
Cashier
Taco Bell
07.2022 - 10.2022
Cashier
CEFCO Convenience Stores
03.2020 - 07.2020
Team Member
KFC
08.2017 - 05.2019
Driver's License
High school diploma -
Gladewater High School
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