Lindsey K Reyes
Office Manager
Atlanta,GA
Summary
Strong experience working effectively with minimal supervision, proactive problem solver who can anticipate challenges and opportunities ahead of time, able to manage several responsibilities at a time while ensuring exceptional accuracy with a high level of integrity and discretion.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Office Manager
Pronto Dumpsters - Pronto Service Group
12.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts while maintaining high-quality services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Reconciled daily sales, returns, and financial reports in QuickBooks.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Utilized Microsoft Excel, QuickBooks to manage invoices.
- Assisted with payroll.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
Sales Associate
Ross Department Store
12.2022 - Current
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Assistant Manager
Pronto Dumpsters
01.2021 - 11.2022
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Used advanced software to prepare documents, reports and presentations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Organized and coordinated conferences and monthly meetings.
- Arranged domestic and international travel plans and itineraries Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Managed over 50 customer calls per day and email inquiries.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Coordinated schedules to arrange management interviews with applicants.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Utilized Microsoft Excel, QuickBooks software to manage invoices and payments.
Executive Assistant - Administrative Assistant
Aiko General Services
11.2019 - 01.2021
- Provides administrative and clerical support to the Chief
- Upheld strict timetables by maintaining accurate, balanced calendars
- Supporting Services Officer’s telephone calls, and arranges conference calls
- Takes messages or field/answer all routine and non-routine questions
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable Sort and distribute mail
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Bilingual Teacher
Sesame Street Institute
01.2018 - 11.2019
- Prepared and implemented lesson plans covering required course topics.
- Supported student skill development in alignment with personal and academic goals.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Explored and implemented innovative use of technology in language education.
Sales Agent Representative
UNITED Airlines
03.2017 - 05.2018
- Used airline computer system to create airline tickets and boarding passes.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Announced flight status updates and information about gate changes.
- Managed booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used Shares software to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Collaborated with team members to achieve target results.
Bilingual Assistant
Civil Aviation Authorities From Colombia
02.2017 - 07.2017
- Participated in strategic planning to execute in best interests of plan goals.
- Communicated with management to explain issues and formulate solutions.
- Coordination of activities with the ATC personnel (Air Traffic Controllers).
- Demonstrated flexibility, coped with challenges of rapidly changing world and assisted Air Traffic Controllers and administrative members lacking language proficiency.
- Served as translator and interpreter for written and verbal communication to staff members.
Bilingual Agent
Longport Aviation Security - United Airlines
05.2013 - 12.2016
- Security Interviews
- Led informative presentations to educate travelers about policies and requirements prior to screenings.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
Education
Bachelor of Arts - B.A in Foreign Languages
EAN University
Bogota Colombia 05.2001 -
IT Certification - Information Technology
Universidad EAN
Bogota Colombia 05.2001 -
Skills
Timeline
Office Manager
Pronto Dumpsters - Pronto Service Group
12.2022 - Current
Sales Associate
Ross Department Store
12.2022 - Current
Assistant Manager
Pronto Dumpsters
01.2021 - 11.2022
Executive Assistant - Administrative Assistant
Aiko General Services
11.2019 - 01.2021
Bilingual Teacher
Sesame Street Institute
01.2018 - 11.2019
Sales Agent Representative
UNITED Airlines
03.2017 - 05.2018
Bilingual Assistant
Civil Aviation Authorities From Colombia
02.2017 - 07.2017
Bilingual Agent
Longport Aviation Security - United Airlines
05.2013 - 12.2016
Bachelor of Arts - B.A in Foreign Languages
EAN University
05.2001 -
IT Certification - Information Technology
Universidad EAN
05.2001 -
Similar Profiles
Syed AliSyed Ali
Central Dispatch & Customer Service Coordinator at Barro Group (Pronto Concrete)Central Dispatch & Customer Service Coordinator at Barro Group (Pronto Concrete)
Imack LaideraImack Laidera
IT Support Specialist at Pronto InsuranceIT Support Specialist at Pronto Insurance
Bhoomi MakwanaBhoomi Makwana
Documentation at Pronto Freight ForwardingDocumentation at Pronto Freight Forwarding