Lindsey K Reyes
Office Manager
Atlanta,GA
Summary
Strong experience working effectively with minimal supervision, proactive problem solver who can anticipate challenges and opportunities ahead of time, able to manage several responsibilities at a time while ensuring exceptional accuracy with a high level of integrity and discretion.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Office Manager
Pronto Dumpsters - Pronto Service Group
12.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts while maintaining high-quality services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Reconciled daily sales, returns, and financial reports in QuickBooks.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Utilized Microsoft Excel, QuickBooks to manage invoices.
- Assisted with payroll.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
Sales Associate
Ross Department Store
12.2022 - Current
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Assistant Manager
Pronto Dumpsters
01.2021 - 11.2022
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Used advanced software to prepare documents, reports and presentations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Organized and coordinated conferences and monthly meetings.
- Arranged domestic and international travel plans and itineraries Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Managed over 50 customer calls per day and email inquiries.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Coordinated schedules to arrange management interviews with applicants.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Utilized Microsoft Excel, QuickBooks software to manage invoices and payments.
Executive Assistant - Administrative Assistant
Aiko General Services
11.2019 - 01.2021
- Provides administrative and clerical support to the Chief
- Upheld strict timetables by maintaining accurate, balanced calendars
- Supporting Services Officer’s telephone calls, and arranges conference calls
- Takes messages or field/answer all routine and non-routine questions
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable Sort and distribute mail
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Bilingual Teacher
Sesame Street Institute
01.2018 - 11.2019
- Prepared and implemented lesson plans covering required course topics.
- Supported student skill development in alignment with personal and academic goals.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Explored and implemented innovative use of technology in language education.
Sales Agent Representative
UNITED Airlines
03.2017 - 05.2018
- Used airline computer system to create airline tickets and boarding passes.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Announced flight status updates and information about gate changes.
- Managed booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used Shares software to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Collaborated with team members to achieve target results.
Bilingual Assistant
Civil Aviation Authorities From Colombia
02.2017 - 07.2017
- Participated in strategic planning to execute in best interests of plan goals.
- Communicated with management to explain issues and formulate solutions.
- Coordination of activities with the ATC personnel (Air Traffic Controllers).
- Demonstrated flexibility, coped with challenges of rapidly changing world and assisted Air Traffic Controllers and administrative members lacking language proficiency.
- Served as translator and interpreter for written and verbal communication to staff members.
Bilingual Agent
Longport Aviation Security - United Airlines
05.2013 - 12.2016
- Security Interviews
- Led informative presentations to educate travelers about policies and requirements prior to screenings.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
Education
Bachelor of Arts - B.A in Foreign Languages
EAN University
Bogota Colombia 05.2001 -
IT Certification - Information Technology
Universidad EAN
Bogota Colombia 05.2001 -
Skills
Inventory Control
Customer Service
Scheduling
Organizational Skills
Human Resources
Training and coaching
Payroll Processing
Intuit QuickBooks
Problem Resolution
Good Telephone Etiquette
Timeline
Office Manager
Pronto Dumpsters - Pronto Service Group
12.2022 - Current
Sales Associate
Ross Department Store
12.2022 - Current
Assistant Manager
Pronto Dumpsters
01.2021 - 11.2022
Executive Assistant - Administrative Assistant
Aiko General Services
11.2019 - 01.2021
Bilingual Teacher
Sesame Street Institute
01.2018 - 11.2019
Sales Agent Representative
UNITED Airlines
03.2017 - 05.2018
Bilingual Assistant
Civil Aviation Authorities From Colombia
02.2017 - 07.2017
Bilingual Agent
Longport Aviation Security - United Airlines
05.2013 - 12.2016
Bachelor of Arts - B.A in Foreign Languages
EAN University
05.2001 -
IT Certification - Information Technology
Universidad EAN
05.2001 -