Lindsey M. Walker, LCSW
Niceville,FL
Summary
Versatile LCSW skilled in assessments, handling administrative and operational program functions, group and individual therapy, referrals, and crisis management. Able to wear many hats to accomplish dynamic objectives with a knack for building lasting professional relationships.
Overview
11
11
years of professional experience
Work History
Director of Clinical Services
Gulf Coast Treatment Center
08.2023 - 11.2023
- Provided oversight and clinical direction to the therapy team to include provisionally licensed providers, graduate student, and recreational therapist.
- Monitored, analyzed, and corrected staff performance to raise standards of practice.
- Audited patient records for completeness, consistency, and quality of mental health services provided including application of proper techniques, ensuring compliance with state and federal mandates.
- Supervised and directed communications and involvement with referral sources, community service agencies, businesses, employers, schools, and healthcare facilities/organizations.
- Ensured compliance for quality patient care and compliance with Joint Commission standards.
- Worked with hospital leadership and staff on ways to strengthen and sustain coordination and collaboration between departments.
- Trained staff on Trauma Informed Care.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Behavioral Health Care Management Specialist
Blue Cross Blue Shield
09.2019 - 06.2023
- Team lead-Provided training and education to teammates.
- Participated in Medicare audit.
- Conducts in home health assessments.
- Engages members regarding adherence to personal health plans.
- Assists members with identified personal health plan needs.
- Communicates with provider's offices to ensure member's needs are met.
- Trained in Self-Direct community benefit members.
- Completes Transition of Care (TOC) outreaches to facilities, provider's offices, and member's directly to assess and assist with post discharge needs.
- Contacts identified members to provide education and information on health care programs.
- Develops member centered care plans.
Medical Management Specialist
Blue Cross Blue Shield
06.2019 - 09.2019
- Conducts in home health assessments
- Contacts identified members to provide education and information on health care programs
- Assists members with their personal health plan needs
- Responds to requests and inquires from members
- Works with member to build member centered care plans
- Engages members in discussion of adherence to personal health plans
Program Director
Merakey
03.2017 - 07.2018
- Managed 3 Assertive Community Treatment (ACT) Teams to include supervision of 43 staff members
- Collected and interpreted statistical information to monitor program trends and performance
- Directed, managed, and maintained, and monitored clinical services
- Ensured adherence and compliance to program best practices, Merakey policies, and outside agencies
- Ensured compliance to state, local, federal, and contract requirements as well as requirements from payors
- Completed requirements to receive 3 year CARF accreditation
- Evaluated and reviewed activities and program goals for fidelity to program model
- Worked with HR department concerning employee hiring, discipline, and discharge
- Provided clinical leadership in development and delivery of modalities, most effective treatment standards, policies and procedures
- Resolved conflicts and problems within program
- Resolved conflicts and problems with outside agencies
- Provided administrative on-call availability
Team Leader
Merakey
12.2015 - 03.2017
- Directed daily clinical operations for ACT team including coordinating staff work schedules to ensure proper coverage was met
- Directed and coordinated the client admission process and treatment, rehabilitation, and support services in coordination with the psychiatrist, scheduled admission interviews, developed and coordinated initial assessments and treatment plans
- Provided clinical supervision of ACT team members as well as general oversight and supervision of the assessment and treatment plan for each consumer
- Initiated and maintained relationships with staff, consumers, community resources, and other outside human service agencies as needed
- Performed on-call duties as required
- Assisted with staff recruitment, interviewing, hiring, performance evaluations, Global Monitoring Process, enforced company policies, staff training, and other employee relation issues as needed.
Mental Health Professional
Merakey
10.2015 - 12.2015
- Provided recovery based, person centered services
- Developed comprehensive treatment plans with consumers and family members
- Provided individual and group supportive interventions and symptom management ensuring that changes to treatment plans were made as needed
- Provided ongoing symptom education to enable consumers to identify their mental illness symptoms
- Provided on-call crisis intervention as required
- Provided practical help and support, advocacy, coordination, side by side individualized support, problem solving, direct assistance, and supervision to help consumers obtain community necessities
MSW Intern
Vet Center For Readjustment Counseling
05.2013 - 12.2013
- Performed client assessments
- Provided therapeutic intervention services to veterans in individual sessions
- Performed treatment planning/goal setting with veterans
- Attended and participated in treatment meetings
- Performed case conceptualizations with staff
- Co-facilitated couples counseling using Cognitive Behavioral Conjoint Therapy
- Participated in Women's Standdown
- Participated in VAMC Mental Health Summit
- Participated in agency outreach
MSW Intern
Nova Behavioral Health
09.2012 - 04.2013
- Performed patient assessments
- Provided individualized patient treatment plans
- Documented detailed group and individual therapy treatment notes
- Participated in treatment care plan meetings
- Supervised and instructed group therapy sessions
- Collaborated with management on patient discharge
- Assisted patients with understanding individual rights
Education
Master Of Social Work - Mental Health Concentration, Military Social Work Sub-Concentration
University Of Southern California
Los Angeles, CA2013
Bachelor of Science - Psychology
Troy University
Troy, AL2011
Skills
- Safe Crisis Management Trained
- Culturally sensitive
- Cooperative/Empathic
- Public Speaking ability
- Organized
- Multidisciplinary team collaboration
Licensure
Florida Licensed Clinical Social Worker license #SW21842-effective 07/26/2023
New Mexico Licensed Clinical Social Worker license #C-10555-effective November 13, 2018
Additional Training
- Navigation & Person-Centered Planning Training-Healthy Blue Behavioral Health
- CPR & First Aid Training
- Safe Crisis Management
- Motivational Interviewing Training
- Problem Solving Therapy Training
- Military Sexual Trauma Training
Timeline
Director of Clinical Services
Gulf Coast Treatment Center
08.2023 - 11.2023
Behavioral Health Care Management Specialist
Blue Cross Blue Shield
09.2019 - 06.2023
Medical Management Specialist
Blue Cross Blue Shield
06.2019 - 09.2019
Program Director
Merakey
03.2017 - 07.2018
Team Leader
Merakey
12.2015 - 03.2017
Mental Health Professional
Merakey
10.2015 - 12.2015
MSW Intern
Vet Center For Readjustment Counseling
05.2013 - 12.2013
MSW Intern
Nova Behavioral Health
09.2012 - 04.2013
Master Of Social Work - Mental Health Concentration, Military Social Work Sub-Concentration
University Of Southern California
Bachelor of Science - Psychology
Troy University
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