Lindsey Mowry
Quincy,Massachusetts
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
21
21
years of professional experience
Work History
Front of House Manager
The Plate Kitchen
08.2023 - Current
- Fostered culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Trained new hires on company policies and procedures, as well as operational standards
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring smooth dining experience for guests.
- Acted as main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining positive rapport with clientele.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling
- Motivated staff to perform at peak efficiency and quality.
Training Manager
Davio's Northern Italian Steakhouse
06.2013 - 06.2022
- Acted as a leading representative of said fine dining restaurant environment with guest-focused mentality
- Oversee training and development execution of all Front of House job descriptions, over multiple units, within growing company
- Recruitment, selection, training and development of all new location teams during launch
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Continued maintenance and development of all training materials to reflect standard operating procedures and complement growing nature of company.
- Collaborated with other departments to align training programs with organizational goals and objectives.
Server
Davio's Northern Italian Steakhouse
11.2010 - 06.2013
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Ruth's Chris Steakhouse
07.2007 - 11.2010
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Kitchen Manager
Bertucci's Brick Oven Pizzeria
06.2003 - 07.2007
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
Education
Bachelor of Science in Business Administration -
University of Phoenix
01.2015
Skills
- Leadership experience
- Problem solving abilities
- Project management
- Task and time management
- Recruitment and hiring
- Sales and Marketing
Hobbies and Interests
- Yoga and meditation
- Music
- Fine arts
- Reading
- Cooking
Timeline
Front of House Manager
The Plate Kitchen
08.2023 - Current
Training Manager
Davio's Northern Italian Steakhouse
06.2013 - 06.2022
Server
Davio's Northern Italian Steakhouse
11.2010 - 06.2013
Server
Ruth's Chris Steakhouse
07.2007 - 11.2010
Kitchen Manager
Bertucci's Brick Oven Pizzeria
06.2003 - 07.2007
Bachelor of Science in Business Administration -
University of Phoenix