Lindsey Clinger
Jamestown,NY
Summary
Aiming for a full-time position in your esteemed company, I am eager to utilize my skills and expertise to drive success. With a solid background in Customer Service, I have a demonstrated history of customer service, retail and customer relations. Dedicated to delivering exceptional results, I thrive in fast-paced environments and excel at collaborating with cross-functional teams. By leveraging my knowledge in the customer service world, I am confident in my ability to make a valuable impact and contribute to the continued growth and success of the organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Full time Consumer Business Specialist
National Fuel Gas
11.2015 - Current
- Answer incoming calls from consumers with multiple questions regarding their gas service
- Work daily E&A reports
- Assisted consumers with the monthly gas payments
- Assisted consumers in face to face interaction in the walk-in area
- Work daily Cashier reports
- Schedule and release any service orders
- Answer customer emails
- CPR and first aid licensed
- Daily Cash handling
- Counting deposits from previous days business
- Answer customer emails in a timely fashion.
Full time Customer Service Representative
National Fuel Gas
06.2014 - 11.2015
- Answer incoming calls from consumers with multiple questions regarding their gas service in a high flow call center
- Worked daily on the LIRA/APICAL programs, enrolling customers and adjusting accounts to provide those in need with assistance on their gas bill
- Worked on the Barcelona project from January of 2015 until November 2015
- Assisted consumers in face to face interaction in the walk-in area
- Assisted with new employee training
- Made outbound LIHEAP calls to consumers who were eligible for the program.
Full time CSR
Northwest Savings Bank
10.2013 - 06.2014
- Open personal and business checking accounts
- Disbursed loan checks
- Answered and assisted with multiple questions regarding banking
- Handle large sums of cash daily, balance cash drawer and vault
- Work excessively with different computer programs
- Place and track customer orders
- Help keep office in operation guidelines for audits
- Train new employees.
Full time teller
Northwest Savings Bank
12.2008 - 10.2013
- Assist customers with their daily banking needs
- Handle large sums of cash daily, balance cash drawer and vault
- Work excessively with different computer programs
- Place and track customer orders
- Help keep office in operation guidelines for audits
- Open new accounts; business and personal
- Train new employees.
Key Holder/Assistant Manager
Rite Aid
09.2003 - 09.2008
- Wait on customers, meet weekly selling goals
- Balance cash vault and cashier drawers
- Open and closed store
- Prepared daily deposits.
Education
High school diploma or GED - General Studies
Jamestown High School
Jamestown, NY06.2002
Skills
- SAP (8 years)
- Microsoft Word (10 years)
- Microsoft Outlook (10 years)
- Leadership
- Customer support (10 years)
- Assistant Manager Experience
- Computer Skills
- Typing
- Customer service
- Documentation review
- Cash register
- Management
- Communication skills
- Cash handling
- Account management
- Data entry
- Customer relationship management
- General ledger reconciliation
- Sales
- Microsoft Office
- Negotiation
- Time management
- Office experience
- Filing
- English
- Phone etiquette
- Microsoft Excel
- Organizational skills
- Researching abilities
- Client Relations
- Client Engagement
- Persuasion techniques
- Customer Service Management
- Training and mentoring
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Time management abilities
- Adaptability
- Written Communication
- Professional Demeanor
- Problem-solving aptitude
- Idea Development and Brainstorming
Certification
- CPR Certification
- Driver's License
Additional Information
TECHNICAL SKILLS:
Software: Microsoft Word, A.S. 400, CARE system, CBS Plus, Signature, Nautilus, Outlook, Insight, Blue Zone, SAP, OnBase, CSR Module, IC Web
Timeline
Full time Consumer Business Specialist
National Fuel Gas
11.2015 - Current
Full time Customer Service Representative
National Fuel Gas
06.2014 - 11.2015
Full time CSR
Northwest Savings Bank
10.2013 - 06.2014
Full time teller
Northwest Savings Bank
12.2008 - 10.2013
Key Holder/Assistant Manager
Rite Aid
09.2003 - 09.2008
High school diploma or GED - General Studies
Jamestown High School
- CPR Certification
- Driver's License
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