Lindsey S. Phipps
Administrative Professional
Nashville,TN
Summary
Accomplished and versatile Business Support Professional with history of quality performance and initiative within a fast-paced environment. Eager to bring my expertise and positive attitude to support an executive sales team. Well-developed communication, organization and interpersonal relationship skills; ability to interact effectively at all levels. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Onboarding Compliance/HR Administrator
Western Express, Inc.
07.2022 - Current
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- I-9 Compliance
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring and staffing
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
Onboarding Administrator
WESTERN EXPRESS, INC
01.2019 - Current
- Instruct in driver orientation and department informational class
- Maintain records and process paperwork for new hires, terminations and other status changes
- Perform customer service functions with drivers
- Create and update new and current driver personnel documents
- Serve as liaison for various departments
- Assist with correspondence between drivers and driver managers
- Write and update contracts for drivers
- Track independent contractors through orientation
- Monitor lease trainees until they are seated solo in a lease purchase truck
- Create and maintain multiple reports to track drivers we can place in a truck
- Manage insurance enrollment for all drivers and truck assignments
- Provide assistance for the Lease Purchase General Manager
Client Service Specialist
KINGDOM TRUST COMPANY
01.2018 - 01.2019
- Assist clients with completing applications, completing forms, and resolving client issues
- Perform necessary computer functions: sending emails, updating documents, and basic data entry
- Communication liaison between various departments
Office Manager/HR Representative
SUPERIOR CLEANING OF MURRAY, LLC
01.2017 - 01.2019
- Managed staff of 20 employees
- Prepare correspondence between owner and employees
- Maintain records and process paperwork for new hires, terminations and other status changes
- Perform customer service functions with employees and clients
- Create and update employee personnel files and file papers and documents into appropriate employee files
- Assist with the performance review process
Admissions Counselor
BETHEL UNIVERSITY
01.2016 - 01.2018
- Immediately follow-up with all prospective leads
- Educate prospective students on the university’s program details and expectations
- Immediately enter all prospect and applicant follow-up notes into the system
- Enroll prospects and work with them to gather and submit necessary enrollment documents
- Follow-up with applicants via phone, text message, email, and postal mail
- Organize, enter, and track prospective students’ data into the tracking system
- Occasional travel for new student orientation
Customer Service Representative
AEROCARE/ PHARMACY INC
01.2013 - 01.2016
- Assist patients in placing orders for nebulizer medications
- Perform necessary computer functions: place orders, edit shipments, and send emails
- Communication liaison between the pharmacy and health care providers
Education
Bachelor of Science -
Murray State University
Murray, KYSkills
- Office Management
- Written and Oral Communication
- Workload Prioritization
- Event Planning
- Operations & Procedures Customer Service
- Database Maintenance
- Human Relations
- Analytical and Critical Thinking
- Internal Communications
- Employee Timesheet Processing
- Human Resource Management
- Training Development and Execution
- Performance Management
- Candidate Searching
- Policy Management
- Complaint Response
- Time Tracking and Payroll Administration
- New Hire Orientation
- Employee Paperwork
- Employment Record Verification
- Recruitment and Staffing
- HR Support
- New Employee Training
- Employee Onboarding and Offboarding
- Document Management
- Personnel File Management
- Providing Feedback
Certification
CERTIFICATE OF HUMAN RESOURCE MANAGEMENT, CORNELL UNIVERSITY 2023-PRESENT
Timeline
Onboarding Compliance/HR Administrator
Western Express, Inc.
07.2022 - Current
Onboarding Administrator
WESTERN EXPRESS, INC
01.2019 - Current
Client Service Specialist
KINGDOM TRUST COMPANY
01.2018 - 01.2019
Office Manager/HR Representative
SUPERIOR CLEANING OF MURRAY, LLC
01.2017 - 01.2019
Admissions Counselor
BETHEL UNIVERSITY
01.2016 - 01.2018
Customer Service Representative
AEROCARE/ PHARMACY INC
01.2013 - 01.2016
Bachelor of Science -
Murray State University
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