Lindsey Stone
RAVENNA,Ohio
Summary
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrator
Lake Brady United Methodist Church
06.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Owner
Knotted Soaps And Sundries
01.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Supervisor
Venture Data
06.2016 - 05.2018
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
- Designed customized performance evaluations for individual agents to highlight strengths as well as areas for improvement.
- Maintained up-to-date knowledge of products and services offered to customers.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Education
Associate of Applied Science - Small Business Management
University of Phoenix
Tempe, AZ05.2014
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Office Management
- Budget Management
- Record preparation
- Financial Oversight
Certification
Serve Safe
Timeline
Administrator
Lake Brady United Methodist Church
06.2022 - Current
Supervisor
Venture Data
06.2016 - 05.2018
Owner
Knotted Soaps And Sundries
01.2013 - Current
Associate of Applied Science - Small Business Management
University of Phoenix
Serve Safe
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