Lindsi Hardy
Sanford,Fl
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Bartender •Waitress, •Hostess
Deland Airport Bar & Gin Mill
DeLand, FL
01.2019 - 01.2020
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Waitress - Hostess, •Bartender, •Key Holder ( Manager )
WingHouse Bar & Grill
01.2014 - 01.2019
- Trained and mentored new employees.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed cash, credit, debit, and check payments.
- Completed store opening and closing procedures.
- Opened inventory boxes and restocked shelves.
- Accomplished multiple tasks within established timeframes.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Created employee schedules to align coverage with forecasted demands.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Cashier •Customer service
Fields
01.2015 - 01.2016
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Scheduler
La Mesa RV
01.2017 - 01.2018
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Monitored and optimized inventory, and reordered materials as required.
- Generated department orders and accompanying documentation.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Entered daily data in computer systems and documented office activities.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Receptionist
Gander Mountain
01.2015 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Lyman High School
Skills
Microsoft Office ( word, excel, power point)Customer serviceProblem solvingMultitaskingAnswering multi line phone systemPerforms with high quality customer serviceScheduling & Calendar ManagementOffice ManagementCash HandlingProfilePerforms well under pressure Has basic computer knowledge Strong customer service ethicGood work ethic, high attendance rate Pleasant and friendly demeanor Well organized and efficient
Highly reliable
Engaging personality
Hospitality service expertise
Sales expertise
Handling difficult customers
Attending multiple customers
Staff Management
Food running
Ordering procedures
Inventory
Dining area maintenance
Bill computation
Ordering bar supplies
Changing beer kegs
Interactive communication skills
Cash register operation
Making change
Front-of-house display creation
Guest seating arrangements
Timeline
Bartender •Waitress, •Hostess
Deland Airport Bar & Gin Mill
01.2019 - 01.2020
Scheduler
La Mesa RV
01.2017 - 01.2018
Cashier •Customer service
Fields
01.2015 - 01.2016
Receptionist
Gander Mountain
01.2015 - 01.2016
Waitress - Hostess, •Bartender, •Key Holder ( Manager )
WingHouse Bar & Grill
01.2014 - 01.2019
High School Diploma -
Lyman High School