Lindsi McDaniel
Springfield,OR
Summary
Proven Resolution Specialist with a track record at Wayfair.com, adept in de-escalation techniques and confidentiality maintenance. Excelled in developing solutions that enhanced customer service levels by employing analytical thinking and emotional intelligence, significantly improving dispute resolution processes. Skilled in multitasking and teamwork, consistently achieving beyond set goals.
Overview
9
9
years of professional experience
Work History
Resolution Specialist
Wayfair.com
Boston, MA
05.2021 - Current
- Collaborated closely with cross-functional teams in order to provide comprehensive resolutions for customers.
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Analyzed customer data to identify patterns of behavior or trends in order to anticipate potential problems and develop solutions.
- Monitored progress on active resolution efforts and maintained accurate records of activities performed related to each case.
- Developed action plans outlining specific tasks needed in order resolve high priority disputes quickly while maintaining excellent customer service levels.
- Advised senior management on best practices for resolving complex customer service disputes.
Administrative Assistant
Belle Vie Assisted Living
Roseville, CA
01.2016 - 05.2025
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Conducted research on various topics as requested by management.
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Scheduled appointments between clients and customers and internal staff members.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Skills
- De-escalation techniques
- Confidentiality maintenance
- Multitasking Abilities
- Alternative dispute resolution
- Problem-solving abilities
- Teamwork
- Analytical thinking
- Time management
- Conflict resolution
- Deductive reasoning
- Emotional intelligence
Timeline
Resolution Specialist
Wayfair.com
05.2021 - Current
Administrative Assistant
Belle Vie Assisted Living
01.2016 - 05.2025
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