Lindsie Peppers
Summary
Dynamic leader with a proven track record at the United States Post Office, enhancing customer satisfaction and team performance through effective communication and leadership. Skilled in operations management, Microsoft Office and Excel with a knack for fostering positive environments and streamlining processes. Recognized for excellent communication skills and a commitment to continuous improvement, achieving significant reductions in employee turnover. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Supervisor
United States Post Office
02.2016 - Current
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Facilitated open lines of communication within the team by holding regular meetings, promoting collaboration, and sharing best practices.
- Onboarded and trained customer representatives to meet performance and service goals.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
- Played an active role in continuous improvement initiatives aimed at optimizing service delivery processes.
- Coordinated scheduling to ensure adequate staffing during peak hours, minimizing wait times for customers.
- Implemented company policies and procedures for professional, cohesive customer care.
- Interceded between employees during arguments and diffused tense situations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved efficiency of customer issue resolution by developing knowledge base of common queries and solutions.
- Fostered positive work environment, leading by example and encouraging open communication among team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed bi-weekly payroll for 150 employees.
- Oversaw daily operations of customer service department, ensuring all customer inquiries were handled efficiently and effectively.
Dental Assistant Specialist
Dentfirst Dental Care
04.2013 - 02.2016
- Contributed to a welcoming environment by maintaining a clean, organized, and well-stocked operatory area.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Developed strong rapport with patients, creating an atmosphere of trust that led to increased treatment acceptance rates.
- Collaborated with other healthcare professionals for comprehensive patient care, including referrals to specialists when necessary.
- Improved inventory management by regularly monitoring supplies usage and placing timely orders for restocking essential items.
- Streamlined appointment scheduling and patient management, resulting in improved office efficiency.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Kept detailed records of each procedure performed, ensuring accurate billing information was available for insurance claims processing.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Ensured smooth daily operations by effectively coordinating appointments and managing the front desk when needed.
- Reduced appointment cancellations through diligent follow-up call
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Science - Dental Hygiene
Everest Institute
Norcross, GA06-2012
No Degree - General Studies
Gwinnett Technical College
Lawrenceville, GA05-2011
Skills
- Team Leadership & Skill Development
- Product Knowledge & Data Entry
- Issue Resolutions on inbound/ outbound calls
- Multitasking and Organization
- Customer Service Management & Employee Supervision
- Excellent Communication & Setting Production Goals
- Phone and Email Etiquette
- Microsoft Office & Excel
Timeline
Customer Service Representative Supervisor
United States Post Office
02.2016 - Current
Dental Assistant Specialist
Dentfirst Dental Care
04.2013 - 02.2016
Associate of Science - Dental Hygiene
Everest Institute
No Degree - General Studies
Gwinnett Technical College
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