Lindsy Peterson
Gurnee,IL
Summary
Strategic Director of Talent Acquisition known for highly productive and efficient processes. Specializing in talent sourcing strategies, applicant tracking systems, integrations, high volume staffing/full desk recruitment and workforce planning.
Overview
12
12
years of professional experience
Work History
Director of Talent Acquisition
Positive Development
Chicago, IL
01.2024 - Current
- Developed and implemented recruitment strategies to attract qualified candidates.
- High-volume hiring of over 1,500 therapists
- Consistently met or surpassed hiring goals, quarter over quarter.
- Facilitated the selection process from initial screening of resumes to final interviews with hiring managers.
- Analyzed market trends in the labor market by researching competitors' compensation packages and benefits structures.
- Engaged and collaborated with employees to coordinate development, assessment and succession strategies.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Participated in team meetings to discuss current projects or initiatives related to talent acquisition activities.
- Analyzed hiring and retention trends to inform organizational talent priorities.
- Organized career fairs and recruiting events at college campuses or industry conventions to meet potential candidates face-to-face.
Director of Client Operations
Positive Development
Chicago, IL
03.2022 - 01.2024
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Led the onboarding of 1,000 plus into services
- Developed and maintained client relationships to grow business and improve account retention.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisted in developing marketing campaigns targeting current customers as well as potential new ones.
- Created policies and procedures for the management of client accounts.
- Worked with management team to develop operational goals aligned with business strategy.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Senior Manager, Client Operations
Positive Development
Chicago, IL
05.2021 - 03.2022
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Directed market research and analysis to identify trends and inform business decisions.
- Facilitated team meetings and workshops to align on goals and strategies.
Client Service Manager
Autism Home Support Services
Chicago, IL
09.2017 - 05.2021
- Analyzed customer feedback to identify trends, opportunities, and areas of improvement.
- High volume hiring with a weekly fill of 500+ open hours
- Drove customer escalations to resolution by engaging directly with clients.
- Direct involvement in the integration rollout and process management of several new businesses.
- Constant collaboration around company performance with the recruiting, HR, clinical leadership, and executive leadership teams.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with internal teams to develop strategies for addressing customer needs in a timely manner.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Client Services Supervisor
Autism Home Support Services
Chicago, IL
01.2015 - 09.2017
- Prepared weekly status reports summarizing key performance metrics such as average wait time, resolution rate.
- Trained new staff on company policies, procedures, and customer service techniques.
- Consulted with staff on resolution of complex service issues.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Ensured compliance with applicable laws and regulations related to client services.
Client Service Coordinator
Autism Home Support Services
Chicago, IL
08.2013 - 01.2015
- Collaborated with the marketing team on promotional campaigns targeting existing customers.
- Created detailed project plans outlining timelines, objectives, milestones and resources required.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
- Setup and maintained client management system used to compile client appointment information.
Education
Associate of Applied Science - Criminal Justice
College of Lake County
Grayslake, IL05-2008
Skills
- Workforce planning
- Applicant tracking systems
- Compensation analysis
- Diversity and inclusion
- Onboarding strategies
- Candidate sourcing
- Interviewing techniques
- HR metrics and analytics
- Employee relations
- Organizational development
- Recruitment marketing
- Talent pipeline development
- Recruitment
- Talent management
- SHRM standards
- HIPAA compliance proficiency
Timeline
Director of Talent Acquisition
Positive Development
01.2024 - Current
Director of Client Operations
Positive Development
03.2022 - 01.2024
Senior Manager, Client Operations
Positive Development
05.2021 - 03.2022
Client Service Manager
Autism Home Support Services
09.2017 - 05.2021
Client Services Supervisor
Autism Home Support Services
01.2015 - 09.2017
Client Service Coordinator
Autism Home Support Services
08.2013 - 01.2015
Associate of Applied Science - Criminal Justice
College of Lake County
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