Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lindy Bower

Fort Worth

Summary

I am a passionate collaborative leader with a dedication to partnering with coworkers and stakeholders to promote engaged, empowering work culture. I have track record of documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Clinic Director

Erb Family Wellness Center
02.2025 - Current
  • Directed clinic operations and ensuring daily compliance by utilizing tools such as; Microsoft Suite, Excel and Salesforce for account resolution and reporting
  • Implemented staff development programs to enhance team performance and patient care quality.
  • Streamlined patient intake processes, improving overall efficiency and reducing wait times for optimal patient and customer care.
  • Oversaw budget management, optimizing resource allocation to support clinic growth initiatives.
  • Established partnerships with community organizations to promote health awareness and services offered.
  • Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
  • Implemented data-driven decision-making processes to optimize clinic performance and patient outcomes.
  • Championed ongoing professional development opportunities for staff, resulting in increased morale and retention rates.
  • Improved patient satisfaction by implementing innovative treatment programs and protocols.
  • Ensured optimal use of clinical space by managing schedules efficiently.

Medical Scheduler

R1
06.2024 - Current
  • Handle patient inquiries and resolve scheduling conflicts.
  • Utilize electronic medical records system to update patient information and schedule or reschedule appointments.
  • Coordinate and confirm patient appointments, ensuring accurate records and timely follow-up.
  • Handle incoming calls and inquiries, providing exceptional customer service to patients and medical staff.
  • Schedule and confirm patient appointments in a fast-paced medical and time-sensitive environment.
  • Demonstrate strong multitasking skills by managing multiple patient schedules simultaneously.
  • Utilize time management techniques to prioritize tasks and ensure timely processing of appointments and duties.
  • Maintain a high level of professionalism and confidentiality in all interactions.
  • Manage patient intake and update medical records in the system.
  • Communicate with medical professionals to ensure accurate and up-to-date scheduling.
  • Assist in verifying insurance and patient information whole staying within HIPPA guidelines.
  • Coordinated patient scheduling using advanced electronic health record systems.
  • Analyzed customer feedback and trends, implementing strategies for service improvement.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Office Administration Manager

SOTA Weightloss
02.2021 - 05.2024
  • Collaborated with nutritionists to achieve consistent processes and maximize efficiency of resources for clients.
  • Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
  • Built excellent employee experience through culture of service and execution of employee assistance programs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Reviewed and adjusted customer insurance coverage levels to address, identify, and resolve client conflicts with payments.
  • Acted as a liaison for client and primary care physician and insurance policy with HSA coverage levels and processed claims of approvals or denials.
  • Set up customer payment plans to cover annual policies and renewals.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing, tagging and organizing.
  • Updated daily reports, managed accounts, and generated daily reports for company database.
  • Remotely maintained computer database and physical filing systems.
  • Managed office operations with very little oversight.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Resolved client complaints through email, phone and chat applications, while prioritizing customer and client satisfaction and loyalty.
  • Resolved client issues quickly to close deals and boost client satisfaction.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse clients' questions.
  • Implemented technology solutions to automate routine tasks, resulting in improved efficiency and reduced errors.
  • Streamlined office operations by implementing efficient scheduling and resource allocation strategies.
  • Implemented new software solutions to enhance data organization, automating repetitive tasks and reducing human error risk factors significantly.
  • Managed administrative workflows, ensuring timely communication across departments and enhancing collaboration.

Nurse Assistant/ Health Unit Coordinator

Parkland Hospital
08.2017 - 01.2021
  • Administered medications and fluids to newborn patients as dictated by physician instructions on charts.
  • Assessed, evaluated, and cared for neonate and pediatric patients.
  • Fed, bathed and checked vital signs on premature newborns in 100 bed unit.
  • Entered in orders from providers or patient care teams, into EPIC.
  • Responded to monitors or alarms of patients in my care and alerted assigned nursing staff or charge nurse.
  • Led teams in driving successful patient outcomes by prioritizing standard of care, teamwork and best practices.
  • Advocated for parents during times of stress by offering a listening ear and providing insight into care.
  • Answered telephone calls to offer information, answered questions, and directed calls to appropriate care team staff while adhering to HIPPA protocol.
  • Transcribed physician orders accurately with medical terminology knowledge, into EPIC and alerted nurses to new orders, single orders and stat medications.
  • Coordinated patient admissions, transfers and discharges.
  • Assembled and maintained patient medical records into EMR system and other documents related to patient care.
  • Collected and documented patient medical information such as blood pressure, weight and any other needed documentation for patients overseeing care team personnel.

Store Systems Operations Manager

Fresh Thyme Market
03.2013 - 12.2017
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Led and trained teams of 20+ employees.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Consistently oversaw operational activities, while managing and training staff at every location across the United States.
  • Established positive and effective communication among staff and organization within leadership. Reducing miscommunications and potential missed deadlines.
  • Analyzed performance data to identify trends, driving strategic initiatives for operational enhancement.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques. In turn, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures, while training management teams.
  • Welcomed guests, answering questions regarding products.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Organized new employee orientation schedules for new hires.
  • Maintained operational proficiency in coordinating personal travel accommodations for weekly business trips, arranging personal airfare as well as hotel and rental car reservations in Concur travel software application.
  • Maintained good working relationships with vendors and resolved disputes.
  • Managed IT infrastructure projects, ensuring alignment with organizational goals and operational needs.
  • Streamlined HR processes for improved efficiency by optimizing Workday modules such as HCM, Payroll, and Benefits.

Education

Associate of Applied Science - Nursing

Visalia University
Visalia, CA
08-2010

Advanced Diploma - Advanced French

Skills

  • Process Improvements
  • Systems Monitoring
  • Employee Management
  • Meticulous Attention to Detail
  • Data Entry
  • Corporate Communications
  • Client Communication
  • Time Management
  • Patient care coordination
  • Operations management
  • HIPAA compliance
  • De-escalation techniques

Certification

Certified Medical Assistant

Timeline

Clinic Director

Erb Family Wellness Center
02.2025 - Current

Medical Scheduler

R1
06.2024 - Current

Office Administration Manager

SOTA Weightloss
02.2021 - 05.2024

Nurse Assistant/ Health Unit Coordinator

Parkland Hospital
08.2017 - 01.2021

Store Systems Operations Manager

Fresh Thyme Market
03.2013 - 12.2017

Advanced Diploma - Advanced French

Associate of Applied Science - Nursing

Visalia University

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Lindy Bower