Lindy Crook
Hinton
Summary
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
3
3
years of professional experience
Work History
Office Manager
Pipestem Spa and Event Center
Pipestem
08.2022 - 03.2025
- Directed hiring processes.
- Scheduled clients and worked with the therapist on time management.
- Handled insurance information for medical clients, putting all information together to bill.
- Worked on getting credentialing for new insurance companies.
- Scheduled employee shifts and days off. Made sure shifts were covered as needed.
- Handled payroll hours and clock in/out times. Set up all logins for employees, with each one's tasks.
- Kept track of medical billing payments made, and appointments used. used.
- Advertised events, set up ticket sales, and made sure everything ran smoothly during.
- I scheduled smaller weddings, set them up, filled out the needed paperwork, and helped work on them.
Housekeeping Supervisor
Pipestem Spa adn Event Center
Pipestem
08.2022 - 03.2025
- Hired and trained cleaning staff.
- I worked with cleaning schedules and covered when needed.
- Kept cleaning supplies stocked, and ordered new ones as needed.
- I watched the reservation schedule to make sure there were no overlaps in late check-ins and check-outs, so everything could be cleaned properly.
- Kept up with laundry for spa and cabins.
Nail Technician
Pipestem Spa and Event Center
Pipestem
08.2022 - 03.2025
- Performed filing, buffing, polishing, trimming, cuticle removal as requested by customers.
- Cleaned and sterilized tools and work areas between customers.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Advised clients on nail care and use of products and colors.
- Demonstrated knowledge of all products and services offered in the salon.
- Shaped and smoothed nails with files, emery boards and rotary tools.
- Conducted consultations with clients to determine their needs and preferences.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Provided manicures, pedicures and nail treatments to clients.
- Built repeat client base to increase profits and stabilize cash flow.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Ensured that safety protocols were followed during each service provided.
Education
Nail Technician Certification -
New River Community And Technical College
Lewisburg, WV01-2018
GED -
Summers County High School
Hinton, WV01-2009
Skills
- Employee scheduling
- Event coordination
- Staff training
- Client management
- Supply management
- Time management
- Communication skills
- Team leadership
- Problem solving
- Organizational skills
- Customer service
- Managing operations and efficiency
- Documentation and control
- Facility management
- Scheduling and calendar management
- Positive attitude
- Reliability
- Task delegation
- Office Professional Certification (Sullivan & Cogliano)
Timeline
Office Manager
Pipestem Spa and Event Center
08.2022 - 03.2025
Housekeeping Supervisor
Pipestem Spa adn Event Center
08.2022 - 03.2025
Nail Technician
Pipestem Spa and Event Center
08.2022 - 03.2025
Nail Technician Certification -
New River Community And Technical College
GED -
Summers County High School
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