Lindy Dahl
Colorado Springs,CO
Summary
Industrious Banking Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with Colorado Springs markets and proactive in capturing new clients and business opportunities.
Overview
12
12
years of professional experience
Work History
Business Banking Center Manager III Vice President
Community Banks Of Colorado A Division Of NBH Bank
12.2021 - Current
- Passionate about development and helping our community through banking.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced client satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Spearheaded process improvements, leading to enhanced efficiency in service delivery and increased client loyalty.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Implemented cost-saving measures to reduce operational expenses while maintaining high-quality services for clients.
- Initiated new marketing campaigns that effectively raised brand awareness, attracting more clients to the center.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
CORRESPONDENT MORTGAGE LOAN PROCESSOR
MSF
10.2020 - 12.2021
- Handled a pipeline of 80 loans at a time, along with managing a separate pipeline for a different department.
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Boosted team efficiency by training new Mortgage Loan Processors on company policies, procedures, and software systems.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
Banking Center Manager II
Academy Bank
06.2019 - 10.2020
- Marketed in the community to get new business
- Involved in less fortunate communities and helped advise proper finance regiments
- Responsible for bringing in high profile dollars and had success in the year 2019 bringing in 3.6 million in new money with Academy
- Increased branch profitability through targeted sales strategies and effective cross-selling initiatives.
- Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
- Led a team of banking professionals in providing exceptional service and meeting sales targets consistently.
- Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
- Improved employee performance by designing comprehensive training programs and providing regular coaching sessions.
- Optimized resource allocation, balancing staff schedules, workload distribution, and cost control measures for maximum efficiency.
- Fostered strong relationships with customers to identify their financial needs and recommend suitable products or services accordingly.
Member Service Supervisor
Service Credit Union
10.2016 - 05.2019
- Certified Branch Mentor
- Served as Assistant Treasurer
- Performed loan services as outlined by the Consumer Loan Policy
- Maintained a trustworthy relationship with dealerships
- Comfortable as a community ambassador.
- Led a team of Member Service Representatives, ensuring adherence to company policies and high-quality performance.
- Mentored new hires, resulting in higher retention rates and faster integration into the team.
- Developed strong relationships with members, fostering loyalty and trust while promoting the company''s services.
- Managed escalated situations professionally, resolving conflicts effectively while maintaining positive relationships with members.
- Increased member engagement by proactively addressing inquiries and offering tailored solutions based on individual needs.
- Facilitated open communication among team members, creating a supportive work environment that encouraged collaboration towards shared goals.
- Organized regular team meetings for process updates, sharing best practices, discussing challenges faced, and brainstorming solutions together as a group.
- Established rapport with account holders by personalizing conversations during face-to-face interactions or calls which improved client relationship quality.
- Coordinated seamless shift transitions resulting in minimal disruption of workflow while adhering strictly to standard operating procedures.
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
Universal Banker
US Bank NA
01.2015 - 06.2016
- Obtained NMLS status to perform mortgages and other loan types
- Participated in marketing opportunities within the military community.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
- Optimized workflow processes within the branch by implementing best practices in organization and time management techniques.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
CUSTOMER SERVICE REPRESENTATIVE
FIFTH THIRD BANK
04.2012 - 08.2014
- Oversaw onboarding new employees.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
HIGH SCHOOL DIPLOMA -
05.2011
Skills
- Microsoft Office
- Interdepartmental Collaboration
- Analytical Thinking
- Business Development
- Performance Management
- Budget Management
- Conflict Resolution
- Communication
- Time Management & Organization
- Team Leadership & Training
- Business Operations Management
- Sales Proficiency
Affiliations
- Board Member Junior Achievement of Southern Colorado
Timeline
Business Banking Center Manager III Vice President
Community Banks Of Colorado A Division Of NBH Bank
12.2021 - Current
CORRESPONDENT MORTGAGE LOAN PROCESSOR
MSF
10.2020 - 12.2021
Banking Center Manager II
Academy Bank
06.2019 - 10.2020
Member Service Supervisor
Service Credit Union
10.2016 - 05.2019
Universal Banker
US Bank NA
01.2015 - 06.2016
CUSTOMER SERVICE REPRESENTATIVE
FIFTH THIRD BANK
04.2012 - 08.2014
HIGH SCHOOL DIPLOMA -
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