Lindy Erk
Charlotte
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking forward to finding a full-time position that offers professional challenges utilizing interpersonal skills, and problem solving skills.
Overview
9
9
years of professional experience
Work History
Billing Representative
Auto-Owners Insurance
05.2022 - Current
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Researched and resolved billing discrepancies to enable accurate billing.
- Scheduled and processed payments for the insured.
- Multitasking taking phone calls, making changes to billing, and thoroughly noting accounts of what was discussed.
- Averaging between 70-100 calls each day.
Lead Teacher
Weymouth Child Development Center
05.2017 - 01.2022
- Responsible for the care of infants and children through the age of 12, maintaining a clean work environment, working in a group setting with other employees, and communicating important information to parents, creating a fun and safe environment for the children to play in, following safety procedure for children and train assistant staff in the workplace.
Childcare worker
Appletree Learning Center
11.2017 - 05.2018
- Responsible for the care of infants and children through the age of 12, maintaining a clean work environment, working in a group setting with other employees, and communicating important information to parents.
Crew Member
Mancinos Pizza and Grinders
09.2014 - 06.2016
- Customer Service, maintaining a clean work environment, food preparation, taking phone calls, working in a group setting, handling high stress situations in the workplace, communicating with customers in a professional manner.
Education
Charlotte High School
Charlotte, MIGrand Valley State University,
Allendale, MILansing Community College
Lansing, MISkills
- Computer literate
- Experience in a fast paced environments
- Customer Relations Skills
- Data Entry
- Well organized
- Calm and Professional Under Pressure
- Observing and Monitoring Behavior
- Issue and Complaint Resolution
- Understanding Customer Needs
- Customer Service and Assistance
- Child Safety and Security
- Schedules and Routines
- Licensing Guidelines
Timeline
Billing Representative
Auto-Owners Insurance
05.2022 - Current
Childcare worker
Appletree Learning Center
11.2017 - 05.2018
Lead Teacher
Weymouth Child Development Center
05.2017 - 01.2022
Crew Member
Mancinos Pizza and Grinders
09.2014 - 06.2016
Charlotte High School
Grand Valley State University,
Lansing Community College
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